Customer Service Representative

6 days ago


Petaling Jaya, Malaysia ABX Express (M) Sdn Bhd Full time

**Job descriptions**:

- Monitor preparation of draft K1 documentation and explanation to consignee or shipper
- Respond to Customer’s enquiry based on feedback from SF Customs Agent on a timely manner
- Provide administration support between Customer and Gateway team
- Ensure duty collections on shipment prior Customs Clearance
- Prepare, follow-up, verify and submit Query Sheet documentation on shipments

**Key Requirements**:

- At least 1 year of working experience in the related field, Customer Service field / call centre will be an added advantage.
- Good command in English and Bahasa Malaysia both verbal and written.
- Proper phone etiquette with excellent interpersonal and active listening skills.
- Working days and hours: Monday and Friday : 8:30am to 5:30 pm Alternate Saturday : 8:30 am to 12:30pm

**Salary**: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Monday to Friday
- Weekend jobs

Supplemental Pay:

- Attendance bonus
- Performance bonus

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Can you work at USJ 1 ?
- Can you work 5.5 days ?
- Can you work at PJ Sungai Way ?

**Education**:

- STM/STPM (required)

**Experience**:

- Customer Service: 1 year (required)



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