After- Sales Service Manager
6 months ago
**Position**: After
- Sales Service Manager
Salary Up To RM35000
**Location**: India Branch
**Job Descriptions**:
分公司售后服务平台搭建、服务商的建设和团队管理;Manage the after-sales team and service providers, and build the after-sales service platform;
基于公司及总部的管理框架,在分公司落地各项服务政策、流程和制度;Based on the management framework of the company and the headquarters, implement various service policies, procedures and systems in the Indian branch;
分公司日常服务运营工作的开展,售后服务资产与服务费用的审核、监管;Manage the daily service operation, review and supervise after-sales service assets and service fees of the Indian branch;
舆情监控与处理(含投诉)、客情关系维护、维护客户满意度及协助突发事件处理。Monitor and handle the Public opinion(including complaints), maintain customer relationship and maintain a high level of customer satisfaction, and assistance in handling emergencies.
**Job Requirements**:
本科及以上学历,工商管理、电子信息工程等相关专业优先;Bachelor degree or above, Business Administration, Electronic information engineering and other related majors are preferred;
5年以上售后服务相关工作经验,家电制造业背景优先考虑;More than 5 years of working experience in after-sales service, experience in Household Appliance Manufacturing is preferred;
有较强的沟通能力和管理能力;Excellent communication and management skills;
中、英文可作为工作语言;Fluency in written and spoken Chinese and English;
可接受外派至印度工作。 Be willing to relocate to India, based on assignments and business need.
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