Customer Service Representative, Melaka City
2 weeks ago
Responsibilities
- Handling incoming calls and enquires from customers with demonstration of excellent customer service skills to meet and exceed customers expectation.
- Follow up and resolve customers complains and ensure it is close to satisfaction.
- Always work closely with team members and leaders to achieve quality results and productivity.
- To channel and escalate any unresolved issues / complains to other stakeholders or next level within the agreed procedure.
**Requirements**:
- **FRESH GRADUATES (Diploma) (Degree) are encouraged to apply.**:
- SPM Level with minimum 1-2 years customer service/ sale experience
- Must be able to communicate **FLUENT** and write well in **ENGLISH**.
- Ability to speak in Mandarin language will be an added advantage.
- **Willing to work on rotational shift basis (including weekends and Public Holiday). Shift Allowance will be provided**.
- Good interpersonal and communication skills.
- Willing to work in **Melaka**.
Facilities & Benefits
- **Customer Service Allowance/ Shift Allowance/ KPI allowance/ Language Allowance.**:
- Fully equipped gym with aerobics studio & shower facilities.
- Rest & relax area (pool, football, etc)
- **Training will be provided.**
**Job Types**: Contract, Fresh graduate
Contract length: 12 months
**Salary**: RM2,200.00 - RM2,800.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
-
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