Umrah Operations Manager

3 days ago


Kuala Lumpur, Malaysia Irkaz Holdings Sdn Bhd Full time

We are looking for individual that possesses skills in managing Umrah operations (activities, hotels, transport, and tour guides).

**Responsibilities**:

- Ensure operational efficiency and timely processing across multiple booking channels, reservation systems and integrated partners
- Monitor and work closely with suppliers to ensure a seamless reservation and booking process
- Monitor and manage inventory availability and any breakdown in reservation flows
- Respond to inquiries, escalations or request in booking management and reservations with a positive attitude and service behaviour
- Carry out all tasks, big or small, with diligence and positivity
- Flexibly adhere to defined procedures and service standards as required by the business
- Drive service level and commercial performance for Umrah product categories across regions
- Drive product performance such as inventory availability & costs, content, cancellation privilege, instant confirmation etc
- Work with marketing teams to develop long term product mix strategies
- Track metrics and implement mechanisms to monitor and improve merchant service levels.

**Job Requirement**:

- 5 years of experience in Umrah Operations.
- Excellent ability of cross-functional communication.
- Logical and structured thinking, able to see the nature of biz needs.
- Strong analytical skills. Google Sheets, Docs, and Slides proficiency highly preferred
- Experience in Umrah products such as Tours & Activities, Flights, Hotels, Mutawwifs, Visa handling and others.
- Fluent in spoken and written Arabic and English. Fluency in other languages is a plus
- Eager to work in small team and fast-paced environment
- A start-up attitude - highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that's not afraid to work independently when required
- Globally-minded and comfortable working with people from different cultural background and in different time zones

**Job Types**: Full-time, Contract, Freelance

**Salary**: RM5,000.00 - RM6,000.00 per month

**Experience**:

- Umrah operations: 5 years (required)



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