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Customer Service Representative
3 weeks ago
**RESPONSIBILITIES**:
- Provides excellent service and continually strives to exceed expectations
- Provide guests with verbal or written information about the facilities, services, rates, and area attractions.
- Greet guests, provide them with necessities, and escort them to their treatment rooms or relaxation areas.
- Actively promote spa packages and upsell services to enhance customer experience.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutions.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Maintains the highest possible standard of personal hygiene, dress and appearance.
**BENEFITS GIVEN**:
- Accommodation & Transportation are provided.
- On-duty meal, uniform and training will be borne by the company.
- Commission given.
**REQUIREMENTS**:
- At least 1-2 years of customer service experience or any related to providing good service to customers.
- Well spoken of English language.
- Presentable and well-groomed.
- Interested in working in Spa lounge.
- Willing to work in rotational shifts including overnight shift.
**Our Spa lounge is located at KLIA, Sepang
**Job Types**: Full-time, Permanent
Pay: RM2,500.00 - RM2,700.00 per month
**Benefits**:
- Meal provided
- Professional development
Schedule:
- Day shift
- Evening shift
- Night shift
- Rotational shift
- Weekend jobs
Supplemental pay types:
- Commission pay
- Tips
Ability to commute/relocate:
- Sepang: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)
**Experience**:
- Customer service: 1 year (preferred)
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