Customer Service

3 weeks ago

Brickfields, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

**Job Summary**:
As an experienced Customer Support Representative, you will provide our customers with product information and resolve any emerging issues that occur with accuracy and efficiency.

**Responsibilities**:

- Evaluates and resolves product/medical complaints with a particular focus on eye-care and contact lenses worldwide per FDA/ISO requirements.
- Monitors feedback activity using the complaint handling system and SAP to provide complaint resolution and promote customer satisfaction.
- Provides education, product and service information while ensuring a satisfactory resolution.
- Manages product returns and identifies quality signals.
- Provides documentation of compliments, enquiries and complaints.
- Ensures compliance with Sitel Parachute policies

**Skills**:

- Strong written and verbal communication skills.
- Good command of the English language, verbal and written.
- Excellent documentation practices and the ability to multi-task in a fast paced environment with strong attention to detail and accuracy.
- Excellent telephone manner and communication skills.
- Experience in handling difficult customer queries and customer complaints.
- Strong interpersonal and organizational skills.
- Ability to multi-task and work in a pressured and fast-paced environment
- Strong attention to detail and accuracy.
- Positive attitude, reliable and hard working.

**Requirements**:

- Able to work on New Zealand time zone
- A minimum of High School diploma is required.
- A BS/BA degree is preferred.
- Must be proficient in English and at least one of the following languages: - J**apanese, Korean, Thai or Mandarin/Cantonese, both written and spoken.**

**Benefits**
- Generous salary package
- Casual dress code
- Delicious office snacks
- Dynamic, positive work environment
- Fantastic team culture
- Guidance and mentoring from leaders within the business

For more information : Please feel free to reach out to me at 011-16299464 (Sha)

**Job Types**: Full-time, Permanent

Pay: Up to RM10,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 2 years (required)

**Language**:

- Korean (preferred)
- Japanese (preferred)

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