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Business Support
6 months ago
As the Business Support, your role involves executing and facilitating the daily operations of the company, coordinating personnel and processes to achieve effective communication, negotiation, a customer-oriented approach, and the distribution of goods across various channels, all aimed at ensuring the smooth and efficient functioning of the organization.
**Key Responsibilities**:
- Communicating with customers, making outbound calls to potential customers, and following up on leads Understanding customers' needs and identifying sales opportunities.
- Collaborate with the marketing and product teams to align strategies and optimize business opportunities.
- Handle customers’ inquiries, requests, and complaints related to delivery, billing statements preparations and validations.
- Work in a small, harmonized team and cover all aspects of the sales and operation process.
- Other ad-hoc tasks, urgent duties and projects as well as assignments
**Requirements**:
- Minimum 3 years of relevant working experience in logistics/ freight forwarding business.
- Ability to multitask and track multiple processes throughout the supply chain.
- An excellent communicator with the ability to interact effectively with individuals from diverse cultures, proficiency in Mandarin would be an added advantage.
- Positive customer service skills with an ability to communicate eloquently and effectively.
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