Business Support

4 weeks ago


Shah Alam, Malaysia IFB Freightbridge (M) Sdn. Bhd. Full time

As the Business Support, your role involves executing and facilitating the daily operations of the company, coordinating personnel and processes to achieve effective communication, negotiation, a customer-oriented approach, and the distribution of goods across various channels, all aimed at ensuring the smooth and efficient functioning of the organization.

**Key Responsibilities**:

- Communicating with customers, making outbound calls to potential customers, and following up on leads Understanding customers' needs and identifying sales opportunities.
- Collaborate with the marketing and product teams to align strategies and optimize business opportunities.
- Handle customers’ inquiries, requests, and complaints related to delivery, billing statements preparations and validations.
- Work in a small, harmonized team and cover all aspects of the sales and operation process.
- Other ad-hoc tasks, urgent duties and projects as well as assignments

**Requirements**:

- Minimum 3 years of relevant working experience in logistics/ freight forwarding business.
- Ability to multitask and track multiple processes throughout the supply chain.
- An excellent communicator with the ability to interact effectively with individuals from diverse cultures, proficiency in Mandarin would be an added advantage.
- Positive customer service skills with an ability to communicate eloquently and effectively.



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