Customer Service Supervisor

At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

Statements in this Job Description are intended to reflect, in general, the duties and responsibilities of the position, but they are not to be interpreted as totally inclusive. Cigna is an equal opportunity employer. POSITION : Customer Service Supervisor REPORTING TO : Customer Service Senior Supervisor 1. JOB PURPOSE Manages the daily activities of a...

Office- Full-time- Senior- Now we're looking for a Customer Service Supervisor based in our office in Kuala Lumpur.- If you are people-oriented as much as we are and ready to improve the quality of our customer service even more, we're waiting for your CV!**Responsibilities**: **What you will do**: - Handling incoming calls - Outgoing calls - Helping and...

**Requirements** - Have at least **4 years** experience in customer service or retail line, with **2 years **experience in managing a team as a supervisor, or team leader. Experience in logistics is not required as training will be provided. - Matured & strong problem solver. Able to make quick decision and handle stress well when there's complaint. - Able...

At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

**Job Brief**: **Responsibilities**: - Setting realistic expectations, resolving fulfilment-related problems and providing support to the customer, ensuring a high level of satisfaction. - Primarily handle inquiries via various channels & platforms about orders, payments, shipping, vouchers, etc. from both seller and buyer through native channels or...

**Roles & Responsibilities：** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer experience. - Actively respond to the feedback received from the social medias. - Work with internal teams to ensure the pre & post service for all products are...

**Role**:Customer Care Officer **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Chat Key Skills: Customer Service Customer Care customer support 3 Deliver a consistent high level of customer service. 4 Ensure correct representation of the...

**Key Responsibilities**: - Provide accurate information to resolve issues that arise. - Execute timely reports and analysis on Contact Center (CC) Operations. - Adhere to Quality Assurance standards. - Follow the duty roster set by the Supervisor. - Attend regular customer service training, telephone etiquettes, and briefings. - Assist in the preparation...

**Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...

**Essential / Key Duties & Responsibilities**: 1. Answering calls from the Branches, Agents and Customers regarding Unit Trusts. 2. Provide customer service to customer and agents who walk in at the counter. 3. Follow up for incomplete transactions submitted by branches, agents and customers. 4. Handling written enquiries related to agent and...

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Build sustainable relationships and engage customers by taking the extra mile - Keep the customer’s privacy and protect customer information - Meet personal/team qualitative and quantitative targets - Handle simple to diferent types of callers...

**Role**:Customer Care Officer **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Customer oriented Customer Care 3 Deliver a consistent high level of customer service. 4 Ensure correct representation of the...

**About KKday** KKday is accelerating the world’s transition to the brand new travel experience. As the largest travel-experience platform in Asia, KKday is committed to integrating and developing an one-stop platform to meet all travellers’ needs. KKday has curated more than 300,000 unique experiences and activities in over 92 countries and 550 cities...

Responsible to ensure customer satisfaction in providing service information and enquiries, complaints and feedback are attended promptly in professional manner. - To gather from the customer all the necessary information to fulfill their requirement and enter accurately into the appropriate system. - Responsible to ensure customer’s satisfaction in form...

**Client Background**:Leading insurer in Malaysia, where they have been privileged to do business since 1948. They offer a suite of financial solutions including Protection, Health, Personal Accident, Employee Benefits, General Insurance, Mortgage, Retirement and Family Takaful products to meet their customers’ protection and financial security needs at...

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And to get there, we need...

Customer Service Representative Overview: Language Proficiency - Mandarin / Cantonese / Chinese Salary - can be discussed Shift - Rotational **Responsibilities**: - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Build sustainable relationships and engage customers by taking the extra...

Overview: COMPANY OVERVIEW: Herbalife Nutrition is a global company that has been changing people's lives with great nutrition products and a proven business opportunity for its independent distributors since 1980. The Company offers high-quality, science-backed products sold in over 90 countries by entrepreneurial distributors who provide one-on-one...

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. **Position Summary**: This position is responsible for providing customer end-to-end support throughout the order management process for all products and will accomplish all functions...