Customer Service Assistant

Company Description Speedex Express Logistics (M) Sdn. Bhd. is a logistics company located in Klang. We are committed to providing quality and prompt services to our clients, ensuring professional care and excellent customer satisfaction. As part of the Affiliated Group, including SEL Global Freight (M) Sdn. Bhd., we offer a range of logistics services...

Responsibilities: - To liaise with carrier, custom and customers and relevant departments for tracking of shipments - Follow up/ monitoring/ arrange all the clearance process and assist in arrangement of door delivery within a specified requested period - Handle and resolve all customer complaints /inquiries via mail or phone in a timely - To coordinate...

To liaise with carrier, custom and customers and relevant departments for tracking of shipments - Follow up/ monitoring/ arrange all the clearance process and assist in arrangement of door delivery within a specified requested period - Handle and resolve all customer complaints /inquiries via mail or phone in a timely - To coordinate internally and...

.Manage the department by supervising and evaluating staff activities. Strategizing and assisting staff with tasks as needed.Liaison with external parties such as Custom on matters pertaining to custom procedure and LMW and MITI on Trade agreement.The process of designing, implementing, and improving customer service. Participate in the development of key...

Provide customer service and handle all inquiries, live chat from customer, and ensure customer satisfaction. - Handle E-commerce Platforms to promote company products, features, and current promotions. - Handle E-commerce Platforms including Live Streaming, - Handle the E-commerce Platforms in relation to channel, traffic acquisition, sales, conversion and...

Role Description This is a full-time on-site role based in Bandar Klang for a Customer Service personnel. The employee will be responsible for assisting with customer inquiries, issuing bookings & other customer related documents. The employee will also be responsible for liaising internally with various departments ( Operations, Sales, Documentations ) to...

To liaise with carrier, custom and customers and relevant departments for tracking of shipments - Follow up/ monitoring/ arrange all the clearance process and assist in arrangement of door delivery within a specified requested period - Handle and resolve all customer complaints /inquiries via mail or phone in a timely - To coordinate internally and...

**Responsibilities**: - Customer service representatives handle orders, complaints and are responsible for maintaining overall goodwill between the company and its customers. They manage data regarding customer satisfaction and report it. - Job Requirement- 2. Minimum 1 year work experience required - 3. Good verbal communication skills in Malay & English -...

Job description - Performs other duties within the scope of responsibilities and requirements of the job from time to time as assigned by management representatives - Build and maintain positive relationships with customers - Communicate proactively with customers and team members as to avoid issues and potential concerns - Ensure all customer concerns are...

**Responsibilities**: - Manage large amounts of incoming chat/message from customers. - Identify and assess customers' needs to achieve satisfaction. - Build sustainable relationship and trust with customer accounts through open and interactive communication. - Provide accurate, valid, and complete information by using the right methods/tools. - Handle...

To assist Customer Service on order processing and prepare shipping documents (access to SAP and OTM platform) - To handle, co-ordinate, liaising with production, warehouse, freight forwarders and shipping liners pertaining to shipments - To liaise with Importer, Exporter, Forwarders, Transporters, Custom Department and other government agencies related to...

**JOB RESPONSIBILITY** Responsible to open job in the system and ensuring all necessary documentation are prepare including commercial invoice, bill of lading, customer declaration, and other necessary paperwork. To communicate with shipping agents, suppliers, customers, and government agencies, to ensure that all required documents are submitted in a...

Fiskor Food Sdn Bhd is a dynamic and rapidly growing snack company, dedicated to providing exceptional customer experiences. As an Entry-Level Customer Service Representative, you'll be an integral part of our team, interacting with customers through various e-commerce platforms and WhatsApp to ensure their satisfaction. **Key Responsibilities**: **1....

Handling new and existing customer inquiry 处理新的和现有的客户查询 - Handling administrative support such as data entry, assist sale person to track order 处理数据输入等行政支持,协助销售人员跟踪订单 - Daily operation delivery arrangement, support customer urgent delivery 日常运营发货安排,支持客户加急发货 -...

Job Responsibilities: - Customer service for daily transportation. Provide and process information in response to inquiries, concerns and requests the services - Handle and resolve customer’s complaint and issues. - Ensure all deliveries and collection are being monitored and well coordinated. - Communicate and coordinate with internal department - Record...

1. Receive incoming calls. 2. Compile the Service Request Form and Repair note once received. 3. Update information to the customer d. 4. Contact the customer and arrange for a suitable time for the technician's home visit. 5. Any ad-hoc task from superior. 6. Must be willing to work in Aman Perdana, Klang **Salary**: RM1,850.00 - RM2,500.00 per...

Assist CS Executive on: Shipping: - Arranging & overseeing export and import shipment - Arrange local and overseas transportation (Sea & Air) - Handle correspondence with local or overseas agents - Liaise with forwarder, shipping agent to ensure shipment is delivered on time - Process freight claim and billing - LCL Arrangement Customer Services - To liaise...

**The Company** Our client is a liner shipping company who provides liner and feeder operator services to Asia, Middle East, India Subcontinent and Africa. The Customer Service Executive will be handling customer booking processes and space management with head office and enhance customer satisfaction. To support and collaborate with team members in...

**Responsibilities**: 1. Responding promptly and effectively to customers’ enquiries. 2. Acknowledging and resolving customer complaints and feedback to customer 3. Processing orders, monitoring order status and feedback to customer 4. Liaise and coordinate with Logistics providers ensuring prompt deliveries and shipment arrangement. 5. Assist superior...

Responsible to assist in office matters such as sales, purchasing, administration and interdepartmental coordination related to customer service - File and maintain documentation related to factory compliance audits - Manage all files/documents systematically under sections or departments - Coordinate cross department efforts in meeting On Time Delivery...