Customer Success Officer, Taxpod
2 weeks ago
YYC taxPOD, also known as Tax Professionals on Demand, is Malaysia's first All-in-One Tax e-Learning platform designed for businesses. It was created by YYC Group's team of experienced tax professionals who understand the tax challenges faced by SMEs.
If you are seeking a dynamic and fast-paced work environment where your skills and talents are recognized, we invite talented individuals like yourself to join our team and make a real impact.
**Responsibilities**:
**1. Customer Onboarding**:
- Guide new customers through the onboarding process, welcome call, ensuring a smooth and positive experience
- Provide product orientation to help customers maximize the value of our offerings
**2. Account Management**:
- Proactively monitor customer accounts to identify potential issues and address them promptly
- Encourage satisfied customers on other promotional activities and event invitation on monthly basis
- Develop a deep understanding of our products or services and stay updated with customers on new features and enhancement
**3. Retention**:
- Work towards customer retention and upsell opportunities by understanding customer goals and aligning our solutions with their objectives
**Job Requirements**:
- Malaysian citizen or hold relevant residence status
- Fresh graduates are encouraged to apply
- SPM/STPM/Diploma/Degree holder with at least one (1) year working experience
- Demonstrate good interpersonal and communication skills
- Disciplined, possess a positive attitude, ability to multitask, with an outgoing personality
- Excellent communication skills are needed, as are the ability to handle multiple tasks and think analytically
- Strong attention to detail is also needed to ensure that clients obtain their desired results.
- Must possess own transport, as the job requires site visits to client locations.
- Required languages: English, Bahasa Malaysia and Mandarin.
- Seeking for talents who will be based at **Kuala Lumpur / Johor / Penang**
Schedule:
- Monday to Friday
Expected Start Date: 09/30/2024
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