Relationship Account Manager
3 days ago
**KEY ACCOUNTABILITIES**
- Gather feedback from assisting client on the effectiveness of the CSM services and provide report on the information gathered to the superior.
- Work closely with internal teams, including sales, technical support, and marketing, to address client needs and concerns effectively.
- Maintain accurate and up-to-date records of client interactions, feedback, and issue resolutions.
- Ensure proper documentation of all relevant client-related information.
- Have a comprehensive understanding of all products and services offered by CSM. Propose and present solutions that align with CSM's products and services.
- Work closely with clients to understand their requirements and preferences regarding CSM products and services.
- Work closely with internal teams to customize solutions based on client requirements.
- Collaborate with sales, marketing, and technical teams to ensure a unified and effective approach in delivering solutions to clients.
- Provide insights and feedback from clients to improve products and services.
- To comply to CyberSecurity Malaysia’s information security objectives and adhere to all relevant policies, procedures and guidelines.
- Perform other duties as and when required.
**EDUCATION AND EXPERIENCE**
- Bachelor’s degree in Marketing, Business, Communications, or a related field.
- 4 years experience
- Good market analysis
- Proven experience in account management, client services, or sales, preferably in the cybersecurity sector.
- Excellent communication skills, both verbal and written, with the ability to articulate complex ideas and build rapport with diverse stakeholders.
- Strong interpersonal skills, with the ability to collaborate effectively with internal teams and external clients.
- Strong problem-solving abilities and customer-centric mindset.
Location: Cyberjaya
Pay: RM7,000.00 - RM8,000.00 per month
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