Client Onboarding Analyst

5 days ago

Kuala Lumpur, Malaysia Citi Full time

At **Citi**, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them meet their biggest opportunities and face the world's toughest challenges.**Shape your Career with Citi**

**Citi’s Treasury and Trade Solutions (TTS) provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life.**

We’re currently looking for a high caliber professional to join our team as **Client Onboarding Analyst 2** located in Kuala Lumpur** **, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

- Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
- (Optional) We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
- Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
- We have a variety of programs that help employees balance their work and life.

**In this role, you’re expected to**:

- Responsible for customer interaction, documentation issuance, review and system setups.
- Demonstrates high level of diligence, motivation and organizational skills.
- Focuses on timely and accurate delivery of all account opening functions, as well as delivering superior customer service and resolution of customer issues.
- Performs day to day management of the account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to include delivery of very high quality service to customers and internal partners.
- Responsible for various types of project management in the account services space, and managing cross-functional relationships with all teams.
- Determines new work procedures, analyzes complex and variable issues with significant departmental impact.
- Consistent delivery of high quality service to customers through meeting or exceeding customer expectation guided by service level agreements and efficiency/accuracy standards.
- Ensures awareness and full compliance of internal processes, regulations, policies, guidelines, procedures, and practices.
- Establishes and maintains close working relationship with clients and within team to facilitate an open and direct communication of issues, needs, queries, etc., in such that these may be responded to in an efficient, prompt and professional manner.
- Embarks on continuous on the job training for end to end product knowledge.
- Understands client requirements and implement them correctly.
- Understands new customer requirements and ensure adequate support to new customer requirements and initiatives. Monitors customer satisfaction and service level and drive process changes. Provides innovative solutions to clients.
- Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
- 2-5 years of experience in Documentation review, Account Maintenance and related Cash products preferred.
- Demonstrated interpersonal skills, pro-active team player but also able to work independently, with exceptional written and verbal communication skills.
- Highly motivated, persistent, and able to work in a structured, high volume, time sensitive, high-risk environment. Capable of multitasking and eager to learn multiple products in a challenging environment. Fast learner, strong attention to detail, and willingness to go extra mile.
- Proficient in Microsoft Office Applications.
- Proficient in handling urgent and escalation cases and manage client and internal team expectations. Proficient knowledge of English (written and spoken).

**Education**:

- Bachelor’s/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
- **Job Family Group**:
Private Client Coverage
- **Job Family**:
Client Onboarding
- **Time Type**:
Full time
- Citi is an equa

  • Client Onboarding Analyst

    3 weeks ago

    Kuala Lumpur, Malaysia ThinkMarkets Full time

    ThinkMarkets is a global financial technology company, specializing in providing multi-asset trading solutions to thousands of clients around the world. With our flagship ThinkTrader platform, we make it available for our clients to trade the world 24 hours a day. Our mission is to bridge the gap between traders, investors, and platforms by allowing access...

  • Client Onboard Analyst 2

    4 weeks ago

    Kuala Lumpur, Malaysia Citi Full time

    At **Citi**, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help...

  • Client Onboard Analyst

    2 weeks ago

    Kuala Lumpur, Malaysia Citi Full time

    At **Citi**, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help...

  • Client Onboarding Analyst 2

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Citi Full time

    We're currently looking for a high caliber professional to join our team as Client Onboarding Analyst - Hybrid (Internal Job Title: Client Onboard Analyst 2 - C10) based in Kuala Lumpur, Malaysia. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial...

  • Client Onboarding Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Citi Full time

    At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them...

  • Officer, Client Onboarding Intermediate Analyst

    6 days ago

    Kuala Lumpur, Malaysia Citi Full time

    At **Citi**, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help...

  • Officer, Client Onboarding Intermediate Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Citi Full time

    At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help them...

  • Client Onboarding Analyst 2

    4 days ago

    Kuala Lumpur, Malaysia Citi Full time

    We’re currently looking for a high caliber professional to join our team as **Client Onboarding Analyst 2 - Hybrid** (Internal Job Title: Client Onboard Analyst 2 - **C10**) based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage...

  • Client Onboarding Specialist

    3 weeks ago

    Kuala Lumpur, Malaysia Citi Full time

    Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At **Citi**, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training...

  • Ctsm Kl Client Onboarding Analyst 2

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Citi Full time

    We're currently looking for a high caliber professional to join our team as Client Onboarding Analyst - Hybrid (Internal Job Title: Client Onboard Analyst 2 - C10) based in Kuala Lumpur, Malaysia. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial...

  • Agent Onboarding Analyst

    2 weeks ago

    Kuala Lumpur, Malaysia Ria Financial Services Full time

    Agent Onboarding Analyst **Responsibilities** **Responsibilities**: Undertaking the CDD process for new and existing clients in accordance with the relevant laws andregulations of the Bank Negara Malaysia and IME's internal guidance, policies, processes & procedures. Perform Due Diligence assessments for corporate customer, merchants, and agents, as well...

  • Ctsm Kl Client Onboarding Analyst 2

    2 weeks ago

    Kuala Lumpur, Malaysia Citi Full time

    We’re currently looking for a high caliber professional to join our team as **Client Onboarding Analyst 2 - Hybrid** (Internal Job Title: Client Onboard Analyst 2 - **C10**) based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage...

  • Client Onboarding Specialist

    6 days ago

    Kuala Lumpur, Malaysia OSOME Full time

    **We’re Osome** - Entrepreneurs are society’s problem solvers. At Osome, we help entrepreneurs focus on solving problems, empowering them to improve the way we work, travel, communicate, shop, and live. The more problems entrepreneurs can solve, the better our world becomes. We are looking for a client-centric individual to join our team as a **Client...

  • Client Onboarding Manager

    5 days ago

    Kuala Lumpur, Malaysia menumiz Full time

    **Company Description** menumiz is a cloud-based Hospitality Management Solutions provider located in WP, Kuala Lumpur. Our SaaS platform offers a restaurant management app and electronic Point of Sales (POS) system, utilizing mobile technology to streamline restaurant services, from digital menus to accepting payments. With our solutions, restaurants can...

  • Client Onboarding Specialist

    2 weeks ago

    Kuala Lumpur, Malaysia Marsh Full time

    **Client Onboarding Specialist** **What can you expect?** - Be a part of a regional operational shared service center - Interact diverse colleagues and stakeholders from various line of business within MMC **What is in it for you?** - Career Development and Training Opportunities - Explore opportunities to work on regional and global projects - Conducive...

  • Agent Onboarding Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Ria Financial Services Full time

    Agent Onboarding AnalystResponsibilitiesResponsibilities:Undertaking the CDD process for new and existing clients in accordance with the relevant laws andregulations of the Bank Negara Malaysia and IME's internal guidance, policies, processes & procedures.Perform Due Diligence assessments for corporate customer, merchants, and agents, as well as reviewing...

  • Client Onboarding Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia menumiz Full time

    Company Descriptionmenumiz is a cloud-based Hospitality Management Solutions provider located in WP, Kuala Lumpur. Our SaaS platform offers a restaurant management app and electronic Point of Sales (POS) system, utilizing mobile technology to streamline restaurant services, from digital menus to accepting payments. With our solutions, restaurants can operate...

  • Client Onboarding Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Marsh Full time

    Client Onboarding SpecialistWhat can you expect? Be a part of a regional operational shared service center Interact diverse colleagues and stakeholders from various line of business within MMCWhat is in it for you? Career Development and Training Opportunities Explore opportunities to work on regional and global projects Conducive Smart Office work...

  • Client Onboard Analyst

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Citi Full time

    Citi Treasury and Trade Solutions Group (TTS) provides integrated cash management and trade finance services to multinational corporations, financial institutions and public sector organizations across the globe. Citi Digital Working Capital, with its full range of digital and mobile enabled platforms, tools and analytics, continues to lead the way in...

  • Client Onboarding Specialist

    2 weeks ago

    Kuala Lumpur, Malaysia Kraken Crypto Exchange Full time

    Client Onboarding Specialist - Malaysia **Building the Future of Crypto** Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. **What makes us different?** Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you'll join us on...