![SRG Asia Pacific Sdn. Bhd.](https://media.trabajo.org/img/noimg.jpg)
Customer Care Consultant
3 weeks ago
**DUTIES AND RESPONSIBILITIES**:
- Professionally Interact with customers via voice (end to end handling of calls) and non-voice channel (WhatsApp transactions) as part of inbound and outbound function to provide information and assistance
- Escalated complaints or requests via Service Requests & Trouble Tickets
- Cross-selling of all products and services including all upgrades for product & packages
- Spin-gating attempt for customers who request to downgrade their packs
- Achieve productivity standards and goals while maintaining the highest level of customer service
- Undertake any other duties as-and-when assigned by the Management
- You will be accountable for meeting individual (KPIs) and team goals
**REQUIREMENTS**:
- SPM/Diploma/Degree
- Experience in customer service roles is desirable. Past working experience in contact/call center are encouraged to apply
- Good command of spoken and written English and Bahasa Malaysia
- Personality traits - Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical, and goal-focused
- Customer service skills - Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills
- Stress tolerance and able to work under pressure
- Able to work on public holidays, weekends (ROTATIONAL SHIFT BASIS; 8 AM - 12AM)Required to have own transportation arrangement
- Able to start immediately
**Salary**: RM2,000.00 - RM2,500.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Night shift
- Rotational shift
- Weekend jobs
Supplemental pay types:
- Attendance bonus
- Commission pay
- Overtime pay
Ability to commute/relocate:
- KL Sentral: Reliably commute or planning to relocate before starting work (required)
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