Customer Care Consultant

2 months ago

Brickfields, Malaysia SRG Asia Pacific Sdn bhd Full time

**Responsibilities**:

- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow communication 'scripts' when handling different enquiries.
- Determine customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
- Establish sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
- Attend educational seminars to improve knowledge and performance level.
- Meet personal/team qualitative and quantitative targets.

**Requirements**:

- Previous experience in a customer support role.
- Good phone and verbal communication skills along with active listening.
- Familiarity with CRM systems and practices.
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities and manage time effectively.

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