Customer Care Consultant

: The Customer Care Consultant (CCC) role is to manage Outbound & Inbound services for Winback & Collection of Involuntary Churn Operations. The CSC is required to greet customers warmly and ascertain the problem or reason for calling and to assist customers in their inquiries DUTIES AND RESPONSIBILITIES: - Professionally Interact with customers via phone...

You will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at the end of the touchpoint. **Your Roles include**: -...

You will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at the end of the touchpoint. **Your Roles include**: -...

**Responsibilities**: - Manage large amounts of inbound and outbound calls in a timely manner. - Follow communication 'scripts' when handling different enquiries. - Determine customers' needs, clarify information, research every issue and provide solutions and/or alternatives. - Establish sustainable relationships and engage customers by taking the extra...

**DUTIES AND RESPONSIBILITIES**: - Professionally Interact with customers via voice (end to end handling of calls) as part of inbound and outbound function to provide information and assistance - Escalated complaints or requests via Service Requests & Trouble Tickets - Cross-selling of all products and services including all upgrades for product &...

**DUTIES AND RESPONSIBILITIES**: - Professionally Interact with customers via voice (end-to-end handling of calls) as part of the inbound and outbound function to provide information and assistance Escalated complaints or requests via Service Requests & Trouble Tickets - Cross-selling of all products and services including all upgrades for products &...

**JOB REQUIREMENTS**: - Minimum Qualification - Diploma with 1-year experience **OR **SPM/O-Level with at least 2 years working experience in customer service. - Good command of spoken and written English and Bahasa Malaysia. (Tamil / Mandarin languages will be an added advantage) - Able to work on public holidays, weekends and on rotational shift. - Able...

**Requirements**: - Required languages: Bahasa Malaysia, English - Able to work shifts, weekends and public holidays. - Fresh graduates / school leavers encouraged to apply. - Full-time positions. - Malaysia citizen only. - Required to be vaccinated at least 1 dose as per requirement from authority **Benefits**: - Attractive basic salary - Full training...

**Location: KL Sentral | On-site** **Job type: 1 year contract extendable or covert as perm** **Minimum 2 Years of experience** **Your key responsibilities** Being the strategic partner between business stakeholders and technology solution teams, you will be playing a pivotal role in the following areas: - Understand business functions, processes, and...

Position : Mandarin Speaker Customer Service (美容客服) Location : KL Sentral (Nearby LRT/MRT/Monorail) Salary Package : Basic Salary + Commission **Job Scope**: - Provide effective solution for customer issue. - Follow up and respond back to user on timely manner. - Inform customers of sales promotions and services, and processes payments for orders,...

Jobscope: 1. Give consultation based of hair removal 2. Making sure all customers for laser hair removal is personally attended to. 3. Prior experience in handling diode laser hair removal customers is an added advantage and immediate commission pay as no probation period. Characteristics: 1. Good character 2. Able to communicate well 3. Fast...

**Location** - KL Sentral **Job Scope** - Handle and assist customers’ general inquiries via chat support system. - Taking ownership to solve challenges faced by customers and clients' partners. - Exceeding customer expectation in terms of customer service & accurate information. - Working in a team to achieve the required KPI elements and...

Position **:Business Analyst - Manager** Job Location **:KL Sentral, Malaysia** Job Type **:Permanent** Company**:US based IT Services & Consulting Company** - Senior Banking professional with extensive knowledge in either Lending, Payments or Retail banking with experience leading a consulting engagement - Comprehensive understanding of Banking Industry...

**Greetings!!** **We are looking for SAP Service Desk - Consultants!!** Job Title : SAP Consultant - Service Desk Job Mode: Hybrid **Job Type**: Permanent **Job Requirements**: - Minimum 5 years experience. Completed vocational training in the IT sector or a comparable qualification is an advantage, but career changers are also welcome. - Initial...

**Role and Responsibilities**: - One-stop solution to the needs of corporate customers (including product APP use and console use) - Providing corporate customers with a full set of consulting and after-sales service. - Provide complete and accurate solutions and information for corporate customers, solve customer problems, and provide high-quality...

**Role and Responsibilities**: - One-stop solution to the needs of corporate customers (including product APP use and console use) - Providing corporate customers with a full set of consulting and after-sales service. - Provide complete and accurate solutions and information for corporate customers, solve customer problems, and provide high-quality...

**Position Summary**: **Job Function**: - Addressing and resolving inbound customer support inquiries - Working with internal cross-functional partners to resolve customer inquiries - Achieve & maintain target performance and on-time metrics - Ensure each inquiry is “resolved” form the customer’s perspective - Understand common customer pain-points...

**Job description** **Requirements**: - Required languages: Bahasa Malaysia, English - Able to work shifts, weekends and public holidays. - Fresh graduates / school leavers encouraged to apply. - Full-time positions. **Responsibility** **Maintain a professional level of customer service in promoting the company's products**: - Provide professional...

**JOB SCOPE**: - Respond to customers' general queries, complaints/feedbacks in a timely and accurate way - Assist and resolve customers' inquiries with their mobile subscriptions, mobile plans, contract, mobile devices and monthly payments issues - Manage customer complaints and feedbacks accordingly **REQUIREMENTS**: - Minimum SPM education level - 6...

**Job Summary**: As an experienced Customer Support Representative, you will provide our customers with product information and resolve any emerging issues that occur with accuracy and efficiency. **Responsibilities**: - Evaluates and resolves product/medical complaints with a particular focus on eye-care and contact lenses worldwide per FDA/ISO...