Customer Care Consultant

4 days ago

Brickfields, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

DUTIES AND RESPONSIBILITIES:

- Professionally Interact with customers via voice (end to end handling of calls) as part of inbound and outbound function to provide information and assistance
- Escalated complaints or requests via Service Requests & Trouble Tickets
- Cross-selling of all products and services including all upgrades for product & packages
- Spin-gating attempt for customers who request to downgrade their packs
- Achieve productivity standards and goals while maintaining the highest level of customer service
- Undertake any other duties as-and-when assigned by the Management
- You will be accountable for meeting individual (KPIs) and team goals

**REQUIREMENTS**:

- Minimum Qualification - Diploma with 1-year experience or SPM/O-Level with at least 2 years working experience in customer service.
- Experience in customer service roles is desirable. Past working experience in contact/call center are encouraged to apply
- Good command of spoken and written English, Bahasa Malaysia, Tamil & Mandarin
- Personality traits - Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical, and goal-focused
- Customer service skills - Attentiveness, empathy, patience and consistency, persuasive, immaculate telephone manners, and communication skills
- Stress tolerance and able to work under pressure
- Able to work on public holidays, weekends (ROTATIONAL SHIFT BASIS; 9 AM - 9 PM)
- Required to have own transportation arrangement
- Able to start immediately

Results Driven, Persistence, Go Getter, Time Management, Matured, People Management

**Salary**: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Night shift
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Attendance bonus
- Commission pay
- Overtime pay

Ability to commute/relocate:

- KL Sentral: Reliably commute or planning to relocate before starting work (required)

  • Customer Success Specialist

    2 weeks ago

    Brickfields, Malaysia Customer Connect Malaysia Full time

    You will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at the end of the touchpointYour Roles include: Attending to...

  • Customer Success Specialist

    2 weeks ago

    Brickfields, Malaysia Customer Connect Malaysia Full time

    You will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at the end of the touchpoint. Your Roles include:_ Attending to...

  • Customer Success Specialist

    4 days ago

    Brickfields, Malaysia Customer Connect Malaysia Full time

    You will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at the end of the touchpoint. Your Roles include: - Attending to...

  • Customer Success Specialist

    2 weeks ago

    Brickfields, Malaysia Customer Connect Malaysia Full time

    You will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at the end of the touchpoint.Your Roles include: Attending to...

  • Customer Service Specialist

    2 weeks ago

    Brickfields, Malaysia Customer Connect Malaysia Full time

    Customer Success Specialist - Fresh Grads Encouraged to ApplyYou will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at...

  • Customer Service Specialist

    2 weeks ago

    Brickfields, Malaysia Customer Connect Malaysia Full time

    Customer Success Specialist - Fresh Grads Encouraged to ApplyYou will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at...

  • Customer Success Specialist

    4 weeks ago

    Brickfields, Malaysia Customer Connect Malaysia Full time

    You will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at the end of the touchpoint. **Your Roles include**: -...

  • Customer Success Specialist

    4 weeks ago

    Brickfields, Malaysia Customer Connect Malaysia Full time

    You will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at the end of the touchpoint. **Your Roles include**: -...

  • Customer Success Specialist

    2 weeks ago

    Brickfields, Malaysia Customer Connect Malaysia Full time

    You will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at the end of the touchpoint. **Your Roles include**: -...

  • Customer Success Specialist

    3 weeks ago

    Brickfields, Malaysia Customer Connect Malaysia Full time

    You will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at the end of the touchpoint. **Your Roles include**: -...

  • Customer Success Specialist

    4 days ago

    Brickfields, Malaysia Customer Connect Malaysia Full time

    You will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at the end of the touchpoint. - Your Roles include:_ - Attending...

  • Customer Service Specialist

    2 weeks ago

    Brickfields, Malaysia Customer Connect Malaysia Full time

    **Customer Success Specialist - Fresh Grads Encouraged to Apply** You will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received...

  • Customer Success Specialist for E-commerce-fresh

    2 weeks ago

    Brickfields, Malaysia Customer Connect Malaysia Full time

    You will be serving the customers for one of the leading global e-commerce companies in playing the role of their #customersuccess specialist, giving the best customer experience, and exceeding all expectations in each touchpoint managed to ensure the highest level of satisfaction is received at the end of the touchpoint. **Your Roles include**: -...

  • Customer Care Consultant

    2 months ago

    Brickfields, Malaysia SRG Asia Pacific Sdn bhd Full time

    **Responsibilities**: - Manage large amounts of inbound and outbound calls in a timely manner. - Follow communication 'scripts' when handling different enquiries. - Determine customers' needs, clarify information, research every issue and provide solutions and/or alternatives. - Establish sustainable relationships and engage customers by taking the extra...

  • Customer Care Consultant

    2 weeks ago

    Brickfields, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

    DUTIES AND RESPONSIBILITIES: Professionally Interact with customers via voice (end to end handling of calls) and nonvoice channel (WhatsApp transactions) as part of inbound and outbound function to provide information and assistance Escalated complaints or requests via Service Requests & Trouble Tickets Crossselling of all products and services including all...

  • Customer Care Consultant

    2 weeks ago

    Brickfields, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

    DUTIES AND RESPONSIBILITIES: Professionally Interact with customers via voice (end to end handling of calls) as part of inbound and outbound function to provide information and assistance Escalated complaints or requests via Service Requests & Trouble Tickets Crossselling of all products and services including all upgrades for product & packages Spingating...

  • Customer Care Consultant

    3 weeks ago

    Brickfields, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

    **DUTIES AND RESPONSIBILITIES**: - Professionally Interact with customers via voice (end to end handling of calls) as part of inbound and outbound function to provide information and assistance - Escalated complaints or requests via Service Requests & Trouble Tickets - Cross-selling of all products and services including all upgrades for product &...

  • Customer Care Consultant

    3 weeks ago

    Brickfields, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

    DUTIES AND RESPONSIBILITIES: - Professionally Interact with customers via voice (end to end handling of calls) and non-voice channel (WhatsApp transactions) as part of inbound and outbound function to provide information and assistance - Escalated complaints or requests via Service Requests & Trouble Tickets - Cross-selling of all products and services...

  • Customer Care Consultant

    3 weeks ago

    Brickfields, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

    **DUTIES AND RESPONSIBILITIES**: - Professionally Interact with customers via voice (end to end handling of calls) and non-voice channel (WhatsApp transactions) as part of inbound and outbound function to provide information and assistance - Escalated complaints or requests via Service Requests & Trouble Tickets - Cross-selling of all products and services...

  • Customer Assistant

    6 days ago

    Brickfields, Malaysia Watson's Personal Care Stores Sdn Bhd Full time

    **Requirements**: - Required languages: Bahasa Malaysia, English - Able to work shifts, weekends and public holidays. - Fresh graduates / school leavers encouraged to apply. - Full-time positions. - Malaysia citizen only. - Required to be vaccinated at least 1 dose as per requirement from authority **Benefits**: - Attractive basic salary - Full training...