Assistant Duty Manager

3 weeks ago

Johor Bahru, Malaysia GBW HOTEL Full time

Responsibilities:

- Assist the Front Office Manager in provision of guest services function, handle all problems and complaints related to hotel guests, and represent the Management in handling all areas of operations within the hotel in accordance with objectives and quality standard of the hotel.
- Ensure Efficient Provision Of Front Desk Service.
- Check in and escort VIP guests courteously and efficiently.
- Co-ordinate check in of special categories of guest i.e. repeated guest list accordingly to established policy.
- To follow-up on special check-out procedures for VIP guest, such as arrange hotel airport limousine service, reconfirm airline ticket, co-ordinate with Concierge for arrangement of Airport Representative to ensure VIP receives airport departure services and bid farewell to VIP departure.
- Handle express check out when required.
- Assist in maintaining the free flow of guest in the lobby by helping out guest with their check in when situation requires.
- Answer telephone promptly and efficiently.
- Maintain Goodwill With Hotel’s Guests.
- Follow up with sending amenities to guests who are sick or in hospital.
- Represent the Management in the handling of guest complaints that concern all areas of Operations promptly and efficiently.
- Ensure each and every guest request is being complied with.
- Ensure Day-To-Day Operational Efficiency
- Log down complaints and irregularities and take necessary corrective actions.

Qualification:
a) Skills Required
- SPM/STPM/Diploma in Hospitality or Tourism Management or any relevant working experience
- Well-developed communication and customer relations skills
- Effective counselling, grievance handling and interviewing skills
- Well-developed computer skills particularly in the use of MS Office, E-Mail and etc
- Good trainer, able to facilitate at all levels
- Fluent English - written and spoken

b) Work Experience
- Minimum two to four years work experience as Assistant Duty Mgr - Front Office in a hotel
- Essential knowledge of Travel and Hotel industry

**Salary**: From RM2,300.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Evening shift
- Night shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Front Office: 2 years (preferred)

  • Duty Manager

    1 month ago

    Johor Bahru, Malaysia Trove Johor Bahru Full time

    Greets the VIP guests of the hotel. As directed by the Front Office Manager, performs special services for VIP Guest’s - Assists in VIP’s arrival departure in absence of Front Office Manager - Checks cleanliness of lobby and public area, lights and as well as front office staff in proper and orderly appearance and behaviour - Checks on registration cards...

  • Duty Manager

    2 months ago

    Johor Bahru, Malaysia Berjaya Waterfront Hotel Johor Bahru Full time

    **JOB DESCRIPTION** JOB TITLE : DUTY MANAGER REPORTS TO : FRONT OFFICE MANAGER **REQUIREMENT** - At least 3 year(s) of working experience in the related field is required for this position - Versatile in Bahasa and English (verbal and written) - Familiar with OPERA system - Services oriented, have a sense or urgency and task accomplisher - Good...

  • Duty Manager

    2 months ago

    Johor Bahru, Malaysia Berjaya Waterfront Hotel Johor Bahru Full time

    **JOB DESCRIPTION** JOB TITLE : DUTY MANAGER REPORTS TO : FRONT OFFICE MANAGER **REQUIREMENT** - At least 3 year(s) of working experience in the related field is required for this position - Versatile in Bahasa and English (verbal and written) - Familiar with OPERA system - Services oriented, have a sense or urgency and task accomplisher - Good...

  • Duty Manager

    2 weeks ago

    Johor Bahru, Malaysia Berjaya Waterfront Hotel Johor Bahru Full time

    **JOB DESCRIPTION** JOB TITLE : DUTY MANAGER REPORTS TO : FRONT OFFICE MANAGER **REQUIREMENT** - At least 2 year(s) of working experience in the related field is required for this position - Versatile in Bahasa and English (verbal and written) - Familiar with OPERA system - Services oriented, have a sense or urgency and task accomplishes - Good...

  • Duty Manager

    2 weeks ago

    Johor Bahru, Malaysia Berjaya Waterfront Hotel Johor Bahru Full time

    **JOB DESCRIPTION** JOB TITLE : DUTY MANAGER REPORTS TO : FRONT OFFICE MANAGER **REQUIREMENT** - At least 3 year(s) of working experience in the related field is required for this position - Versatile in Bahasa and English (verbal and written) - Familiar with OPERA system - Services oriented, have a sense or urgency and task accomplisher - Good...

  • Duty Manager

    1 week ago

    Johor Bahru, Johor, Malaysia Trove Johor Bahru Full time

    Greets the VIP guests of the hotel. As directed by the Front Office Manager, performs special services for VIP Guest's Assists in VIP's arrival departure in absence of Front Office Manager Checks cleanliness of lobby and public area, lights and as well as front office staff in proper and orderly appearance and behaviour Checks on registration cards of...

  • Duty Manager

    7 days ago

    Johor Bahru, Malaysia Pinetree Marina Resort Full time

    **Responsibility** - To manage and ensure effective Front Office operation on administration, staff matters and operational activities during his/her shift of duty. - To supervise day to day operations and ensuring all standard operating procedure are adhered to. - To ensure guests requests and complaints are being handled with promptness, courtesy and...

  • Duty Manager

    1 week ago

    Johor Bahru, Johor, Malaysia Berjaya Waterfront Hotel Johor Bahru Full time

    JOB DESCRIPTIONJOB TITLE :DUTY MANAGERREPORTS TO :FRONT OFFICE MANAGERREQUIREMENT At least 2 year(s) of working experience in the related field is required for this position Versatile in Bahasa and English (verbal and written) Familiar with OPERA system Services oriented, have a sense or urgency and task accomplishes Good communication skills and able to...

  • Duty Manager

    1 week ago

    Johor Bahru, Johor, Malaysia Berjaya Waterfront Hotel Johor Bahru Full time

    JOB DESCRIPTIONJOB TITLE :DUTY MANAGERREPORTS TO :FRONT OFFICE MANAGERREQUIREMENT At least 3 year(s) of working experience in the related field is required for this position Versatile in Bahasa and English (verbal and written) Familiar with OPERA system Services oriented, have a sense or urgency and task accomplisher Good communication skills and able to...

  • Duty Manager

    1 week ago

    Johor Bahru, Johor, Malaysia Pinetree Marina Resort Full time

    Responsibility To manage and ensure effective Front Office operation on administration, staff matters and operational activities during his/her shift of duty. To supervise day to day operations and ensuring all standard operating procedure are adhered to. To ensure guests requests and complaints are being handled with promptness, courtesy and efficiency....

  • Assistant Duty Manager

    3 weeks ago

    Johor Bahru, Malaysia GBW HOTEL Full time

    Responsibilities: - Assist the Front Office Manager in provision of guest services function, handle all problems and complaints related to hotel guests, and represent the Management in handling all areas of operations within the hotel in accordance with objectives and quality standard of the hotel. - Ensure Efficient Provision Of Front Desk Service. - Check...

  • Duty Manager

    2 months ago

    Johor Bahru, Malaysia Daiman Group Full time

    DAIMAN LANDMARK HOTEL - Johor Bahru - Posted on 14-Jun-23 Duty Manager DAIMAN LANDMARK HOTEL Job Description **Description** 1. Concerning with supervision and monitor the work of the room attendants assigned to the floors according to the standard set by Management. 2. To assist the Housekeeper in the daily operational and administrative duties of the...

  • Duty Manager

    2 months ago

    Johor Bahru, Malaysia Daiman Group Full time

    DAIMAN LANDMARK HOTEL - Johor Bahru - Posted on 24-Jul-23 Duty Manager DAIMAN LANDMARK HOTEL Job Description **Description** 1. Concerning with supervision and monitor the work of the room attendants assigned to the floors according to the standard set by Management. 2. To assist the Housekeeper in the daily operational and administrative duties of the...

  • Duty Manager

    3 weeks ago

    Johor Bahru, Malaysia Daiman Group Full time

    DAIMAN LANDMARK HOTEL - Johor Bahru - Posted on 24-Jul-23 Duty Manager DAIMAN LANDMARK HOTEL Job Description **Description** 1. Concerning with supervision and monitor the work of the room attendants assigned to the floors according to the standard set by Management. 2. To assist the Housekeeper in the daily operational and administrative duties of the...

  • Duty Manager

    3 weeks ago

    Johor Bahru, Malaysia Daiman Group Full time

    DAIMAN LANDMARK HOTEL - Johor Bahru - Posted on 14-Jun-23 Duty Manager DAIMAN LANDMARK HOTEL Job Description **Description** 1. Concerning with supervision and monitor the work of the room attendants assigned to the floors according to the standard set by Management. 2. To assist the Housekeeper in the daily operational and administrative duties of the...

  • Duty Manager

    1 week ago

    Johor Bahru, Johor, Malaysia Fives Hotel Full time

    Vacancy Position:Duty ManagerGENERAL ROLEThis role is responsible to assist the Front Office Manager / Assistant Front Office Manager in managing the day-to-day operations of Front Office team.You are responsible for your subordinate(s), providing them the required support, motivation and leadership practices that aligned with the core values of the...

  • Assistant Duty Manager

    1 week ago

    Johor Bahru, Johor, Malaysia GBW HOTEL Full time

    Responsibilities: Assist the Front Office Manager in provision of guest services function, handle all problems and complaints related to hotel guests, and represent the Management in handling all areas of operations within the hotel in accordance with objectives and quality standard of the hotel. Ensure Efficient Provision Of Front Desk Service. Check in and...

  • Duty Manager

    3 days ago

    Johor Bahru, Malaysia DAIMAN LANDMARK HOTEL SDN BHD Full time

    1. Concerning with supervision and monitor the work of the room attendants assigned to the floors according to the standard set by Management. 2. To assist the Housekeeper in the daily operational and administrative duties of the Housekeeping and daily room inspections. 3. To assist in job training, counseling and direct all Housekeeping team members...

  • Duty Manager

    1 week ago

    Johor Bahru, Johor, Malaysia DAIMAN LANDMARK HOTEL SDN BHD Full time

    1. Concerning with supervision and monitor the work of the room attendants assigned to the floors according to the standard set by Management. 2. To assist the Housekeeper in the daily operational and administrative duties of the Housekeeping and daily room inspections. 3. To assist in job training, counseling and direct all Housekeeping team members...

  • Duty Manager

    1 week ago

    Johor Bahru, Malaysia FIVES HOTEL JBCC Full time

    Ø This role is responsible to assist the Front Office Manager / Assistant Front Office Manager in managing the day-to-day operations of Front Office team. Ø You are responsible for your subordinate(s), providing them the required support, motivation and leadership practices that align with the core values of the Company. You are also required to exemplify...