Customer Happiness Executive

2 weeks ago


Bayan Baru, Malaysia Beno Technologies Full time

We are looking for a customer-oriented Customer Happiness Executive to increase customer satisfaction through efficient and personalized support.
At Beno Technologies, we focus on solving modern mobility challenges through technological advancement. Our mission is to build desirable electric mobility solutions by combining beautiful aesthetics with innovative technology.
- In this role, you will serve as the primary point of contact for pre-sales questions and after-sales care with our customers.
- Provide professional customer support by promptly responding to customers’ enquiries, and handling customers’ feedbacks and comments.
- Channel customer feedback to the relevant teams for support.
- Identify and provide feedback on potential marketing gaps and product improvement opportunities.

**; Requirements**:
- Passionate about creating industry-leading customer experiences.
- Previous experience in a customer service role is an added advantage.
- Strong design, content creation, and copy writing skills are an added advantage.
- Possess an excellent command of the English language.
- Passionate in problem-solving with good analytical skills.
- Able to work independently and self-motivated.



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