Account Management Executive
6 months ago
_**Minimum Requirements**_
Possess at least a Bachelor Degree, Post Graduate Diploma, Professional Degree, any field Diploma holder with at least 2 years of customer service experience in any field. Have passion for service, outstanding communication skills and pleasant personality. Able to handle ambiguity and solve complex issue.
- **Key responsibilities: (Behaviors, Skills, Responsibilities**_**)**
Ø Provide excellent services by attending to all customers’ request within agreeable turnaround time and in an efficient manner.
Ø Interface with internal operations in resolving daily requirements & problems raised by customers for quote, finance, engineering, production, delivery or quality related issues.
Ø Build rapport with customers to maintain long term customer loyalty.
Ø Perform PO receiving and PO acknowledgement. To verify info in PO is per quote.
Ø Analyze customers’ forecast and work with internal teams to load the work order accordingly.
Ø To advise customers on the Estimated Time of Departure / Estimated Time of Arrival (ETD / ETA) based on material and production lead time.
Ø Respond to customers’ Open Order Report (OOR).
Ø Update the information required in customers’ portal (quotation, PO acceptance, ETD / ETA, consignment stock status).
Ø Support customer’s consignment project including maintaining minimum and maximum inventory. Compile the pull report and work with warehouse and finance for Account Receiving closure.
**Job Types**: Full-time, Permanent
**Salary**: RM2,500.00 - RM4,000.00 per month
**Benefits**:
- Free parking
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
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