Customer Support Executive

1 week ago


Petaling Jaya, Malaysia FUJIFILM Business Innovation Malaysia Sdn. Bhd. Full time

**Job Descriptions**:

- Ensure KPI targets (e.g: service levels, customer satisfaction index, first call resolution, productivity etc) are met consistently to achieve overall contact center objectives.
- Initiating escalation procedures and advising appropriate teams of urgent customer servicing issues.
- Process orders or requests and document all call information according to standard operating procedures.
- Follow up customer calls where necessary.

**Requirement**:

- Degree in any discipline. Fresh graduate is encouraged to apply.
- At least one (1) year working experience in contact center or customer support related field.
- Good command of spoken and written English.

**Job Type**: Contract
Contract length: 12 months

**Salary**: RM3,000.00 - RM4,500.00 per month

**Benefits**:

- Health insurance
- Parental leave
- Vision insurance

Schedule:

- Monday to Friday

Application Question(s):

- Comfortable to work in shift basis?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer support: 1 year (preferred)



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