Customer Support Executive
1 week ago
**Job Descriptions**:
- Ensure KPI targets (e.g: service levels, customer satisfaction index, first call resolution, productivity etc) are met consistently to achieve overall contact center objectives.
- Initiating escalation procedures and advising appropriate teams of urgent customer servicing issues.
- Process orders or requests and document all call information according to standard operating procedures.
- Follow up customer calls where necessary.
**Requirement**:
- Degree in any discipline. Fresh graduate is encouraged to apply.
- At least one (1) year working experience in contact center or customer support related field.
- Good command of spoken and written English.
**Job Type**: Contract
Contract length: 12 months
**Salary**: RM3,000.00 - RM4,500.00 per month
**Benefits**:
- Health insurance
- Parental leave
- Vision insurance
Schedule:
- Monday to Friday
Application Question(s):
- Comfortable to work in shift basis?
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer support: 1 year (preferred)
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