Technology Support Executive

3 weeks ago


Kuala Lumpur, Malaysia Asia Pacific University Sdn Bhd Full time

The Technology Support Executive will be responsible for conducting routine hardware and software maintenance/audits, providing first-level helpdesk support including: 1. Efficiently resolve helpdesk tickets and provide prompt assistance to users as per SLA. 2. Regularly perform preventative maintenance on all systems, hardware, and peripherals. 3. Deliver high-quality support to all users, ensuring their satisfaction. 4. Minimize the downtime of systems or hardware through quick and effective troubleshooting. 5. Manage and maintain staff/student loan equipment to ensure high availability. 6. Successfully complete assigned projects/tasks within the stipulated time frame. 7. Continually upgrade skills and knowledge through training and certification programs. 8. Promptly process and resolve incident reports to minimize impact on users. 9. Successfully implement system upgrades according to the predetermined schedule. 10. Efficiently setup and teardown equipment for special events to ensure smooth operations.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5


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