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Vacant Possession Executive
2 months ago
**Job Title: Vacant Possession Executive**
The Vacant Possession Executive will be responsible for executing and managing the full vacant possession (VP) processes, encompassing preparation before VP to key collection. Key responsibilities include:
- Execute and manage the complete vacant possession (VP) processes from preparation (before VP) to key collection.
- Brief customers on the handover process, including the registration in the Handover Vacant Possession (VP) Apps, property handover, checklist, and the handover kit.
- Attend to property owners for the vacant possession (VP) handover.
- Coordinate defects rectification works to ensure timely resolution of filed defects.
- Respond promptly to customer inquiries and feedback in a tactful and timely manner.
- Keep records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with colleagues as necessary.
- Provide feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
**Job Requirements**:
- Possess a minimum of SPM qualification.
- Experience in property/real estate industry is highly preferable.
- Good command of English/Bahasa Malaysia and decent interpersonal communication skills.
- Knowledge in Microsoft Office is required.
- Availability to work on weekends (Saturday, Sunday, and public holidays).
**Job Types**: Full-time, Contract
Contract length: 12 months
Pay: RM3,000.00 - RM4,500.00 per month
**Benefits**:
- Health insurance
- Professional development
Schedule:
- Monday to Friday
- Weekend jobs
Supplemental pay types:
- Overtime pay
**Experience**:
- Vacant Possession: 1 year (preferred)
- Customer service: 1 year (preferred)
- Property/Real Estate: 1 year (preferred)
**Language**:
- Chinese (preferred)
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