Vacant Possession Officer

2 weeks ago


Kuala Lumpur, Malaysia McCollum Property Management Sdn Bhd Full time

Contract: 3-months

Location: Kuchai Lama

Salary range: RM 2000 - RM 2500

Working hours: Flexible

Working days: 5 days and 1 rotational days off (Monday - Sunday)

Job Responsibilities:

- Execute and manage the full vacant possession (VP) processes from the preparation (before VP) to key collection.
- Brief the customers on the handover process including the registration of customers in the Handover Vacant Possession (VP) Apps, handover of property, checklist, and the handover kit.
- Attend to the owner for the property handover of the vacant possession (VP).
- Coordinate defects rectification works to ensure all defects filed are rectified in timely manner.
- Responding promptly to customer inquiries and feedback in tactful and timely manner.
- Acknowledging and resolving customer complaints moderately and politely.
- Communicating with customers through various channels.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Ensure all records, data, and information are recorded and filed up to date.

**Job Types**: Contract, Temporary
Contract length: 3 months

Pay: RM2,000.00 - RM2,600.00 per month

**Benefits**:

- Opportunities for promotion

Schedule:

- On call
- Rotational shift
- Weekend jobs

Expected Start Date: 06/03/2024



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