Chat Support Representative(Japanese Speakers)

4 months ago


Brickfields, Malaysia REGENERATION RESOURCES Full time

Position Overview:
**Responsibilities**:
1. Respond to customer inquiries and provide accurate and timely information via live chat on social media platforms in Japanese.

2. Handle customer complaints and resolve issues in a professional and efficient manner to ensure customer satisfaction.

3. Provide product information and assist customers with order tracking, returns, refunds, and other inquiries related to products and services.

4. Collaborate with cross-functional teams, such as Sales, Marketing, and Operations, to address customer concerns and provide suitable solutions.

5. Identify and escalate complex customer inquiries or issues to the appropriate internal teams for further resolution.

6. Maintain accurate and updated customer records, interactions, and resolutions in the company's CRM system.

7. Monitor social media channels for customer feedback, trends, and potential issues, and report insights to the management team.

8. Stay up-to-date with product knowledge, company policies, and social media trends to effectively communicate with customers and provide knowledgeable support.

**Requirements**:
1. Fluent in both written and spoken Japanese and English.

2. Previous experience in customer service, preferably in a social media support role, is advantageous.

3. Excellent written communication skills with the ability to convey complex information clearly and concisely in Japanese.

4. Strong customer service orientation and the ability to empathize with customer concerns or issues.

5. Familiarity with social media platforms, including Facebook, Twitter, Instagram, and their messaging features.

6. Proficient in using productivity tools like Microsoft Office or Google Suite.

7. Ability to multitask and handle a high volume of customer inquiries while maintaining composure and professionalism.

8. Strong problem-solving skills and a proactive approach to finding solutions.

9. Flexibility to work in shifts, including weekends or public holidays, to provide 24/7 customer support if required.

10. Interest in technology and willingness to learn about new products and services.

11. Knowledge of additional languages or experience in e-commerce support is a plus.

**Salary**: RM2,500.00 - RM8,100.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- KL Sentral: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Language**:

- Japanese (required)
- English (required)

License/Certification:

- JLPT N2 (required)


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