Sales Operations Lead

6 days ago

Shah Alam, Malaysia Lapasar.com Full time

**Job description**
- Sales Operations Lead_
- Full time_
- On site in Shah Alam, Section 15. Travel throughout Malaysia will be required from time to time._

**Company Description**

Lapasar is one of Malaysia's fast-growing startups and a Business to Business (B2B) wholesale platform serving over 3,000 SMEs and corporations in Malaysia. The company emphasizes on FMCG goods distribution to thousands of retail clients throughout the country with their own warehousing, distribution and financial services capabilities. The company is venture backed, which results in aggressive growth and expansion targets, and a fast-paced working environment.

**Role Description**
- **This position is playing a vital role in building up and managing Lapasar's large sales force of on-ground sales employees.**_

**Performance Management of Sales Employee**
- All performance evaluations to be completed on a timely manner for every headcount in every territory
- All necessary formalities involved in performance evaluations must be completed accordingly
- No lapse of reviews should take place
- Point of liaison between the Sales Lead & HR to compile / submit to HR chronology of disciplinary matters within the team
- Ensuring problematic employees under Regional Sales Managers are either trained until sales targets are met, or replaced
- Semi-Automation of Performance Reviews

**Route Management**
- To establish the best suited methodology for management to understand what's the density of every route we operate in
- Based on the methodology, to come up with a percentage of coverage in every route
- Assisting the Regional Sales Managers to ensure headcounts are assigned to the routes that can yield the most returns to the organization
- Compiling actionable concise reasons / justifications when coverage percentage per route is under the threshold
- Coming up with a route plan / call plan for every headcount and making periodic changes
- Outcome of Route management is to achieve set sales targets. _**Sales Targets of the Sales Team will be a KEY KPI for the Sales Operations Lead.**_

**Onboarding - Hiring & Training**
- To develop & progressively maintain / upgrade the training modules as per external / internal trends
- Ensuring every newcomer is able to generate his or her first sales order as soon as training is over (on the 11th working day from date of enrollment)
- Maintaining a competitive count of net workforce for the Regional Sales Managers (New work force: team members actively generating sales vs. team members in training/notice period, etc.)

**CRM Management & Data Management**
- Periodic clean up of all retailer creation data (PIC names, contact numbers, retailer images)
- Locking of Retailer Locations
- Compliance of CRM usage across all sales consultants
- Incentives & Sales Force Effectiveness Reporting
- Submissions of Incentives to the Finance Dept every month by the 5th (approval from management 2 days prior to submissions)
- Forming & maintaining a format to track Sales Force Effectiveness based on Key Metrics (to be agreed upon)
- Data Analytics
- Other relevant Automation Projects related to the Sales Force
- System Implementations
- **If you are independent, pro-active and enjoy a fast-paced environment, this could be the role and place for you.**_

**Qualifications**
- A minimum of 3 years of relevant experience as per job description
- Management skills and experience in managing subordinates
- Excellent communication skills
- Ability to work independently

**Remuneration**
- RM5,000-8,000

**Benefits**
- Strong Health insurance coverage / Group Term Life Insurance
- GP visits by Mednefits
- Professional development

Pay: RM5,000.00 - RM8,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Application Question(s):

- Availability: Given you receive an offer for the role, how many weeks from the date of receiving the offer can you join us?
- Salary Expectations: What is your monthly expected salary for the role?

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