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Anz Ss Apos Inside Sales Representative

3 months ago

Petaling Jaya, Malaysia Lenovo Full time

**General Information**:

- Req #- WD00061210- Career area:
- Sales- Country/Region:
- Malaysia- State:
- Selangor- City:
- Petaling Jaya- Date:
- Tuesday, February 27, 2024- Working time:
- Full-time**Additional Locations**:

- Malaysia - Selangor - Petaling Jaya

**Why Work at Lenovo**:
We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #171 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

**Description and Requirements**:
**About the job**

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #171 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

**Your detailed responsibilities are**
- Reaching out to existing customers to promote the value and benefits of our SSG portfolio
- Upselling and renewing warranties on Lenovo devices
- SS ISR APOS Rep uncovers upsell opportunities, enhances CX by identifying services entitlement gaps against devices.
- Promotes to AE/ISR to quote Add-on services (SBTY, KYD, ISE, CO2) at POS and discuss Asset Recovery Services where refresh has taken place.
- Proactively identifying opportunities to increase sales revenue by targeting customers with expiring warranties
- Providing quotes and pricing information to distributors/Partners/customers
- Addressing customer concerns and objections
- Processing sales orders and completing necessary documentation when needed
- Maintaining accurate records of all customer interactions and sales activity
- Understand of Channel business model
- Building strong customer relationships and providing exceptional customer service
- Meeting or exceeding sales targets and quotas
- As required co-ordinate and deliver training and/or portfolio overview programs.
- Participate actively in all review and collaboration meetings with internal sales team, partners & vendors.
- Establish productive, professional relationships with key personnel in assigned partner accounts/territories.
- Proactively lead the joint partner planning processes that develop mutual performance objectives, financial targets, and critical milestones associated with a productive partner relationship.
- Proactively assesses, clarifies, and validates partner needs on an ongoing basis.
- Supporting the ANZ Sales team on After Point of Sale (APOS) Services Upgrade
- Weekly Cadence preparation for ANZ/AP GM reviews
- Data Analysis to identify After Point of Sales Services opportunities
- Support ANZ Sales team in terms of data loading and ongoing management
- Ensure that our customers receive the highest level of sales and operational customer service.

**Position Requirements**
- High school diploma or equivalent; Bachelor's degree in business, marketing, or related field preferred
- Proven track record of meeting or exceeding sales targets in a high-volume inside sales environment
- Strong business language skills - able to converse and written English, other additional languages will be an advantage
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong organizational and time-management skills
- Proficiency with Microsoft Office especially on Excel
- Pivot, Vlookup etc
- Prior experience in a warranty renewal or technical sales role preferred
- Ability to work flexible hours as needed

**What We Will Offer You**
- An open and stimulating environment within one of the most forwarding thinking IT companies
- Flat structures and fast decision-making processes
- A modern and flexible way of working to combine personal and professional life
- An international team with a high focus on Gender Diversity
- Attractive compensation package

**Additional Locations**:

- Malaysia - Selangor - Petaling Jaya
- Malaysia
- Malaysia - Selangor
- Malaysia - Selangor - Petaling Jaya