Spx - First Mile Analyst
3 weeks ago
DepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Coordinate and schedule daily pick-up activities with drivers and ensure that all operations are carried out in a timely manner
- Monitor the productivity of drivers & riders through daily, weekly & monthly reports
- Monitor and produce reports on KPI compliance
- Comply to safety policies and standard operating procedures for warehouse inbound process
- Monitor and track First Mile vehicles on a weekly and monthly basis to ensure driver & rider fuel cards, scanning device (PDA) and vehicles are compliant to the existing standards and sufficient to use
**Requirements**:
- Bachelor's Degree or Diploma qualification preferred
- A team player with the ability to also work independently
- Able to work under pressure within a dynamic working environment that requires quick thinking and fast recovery while maintaining accuracy
- High proficiency in Excel & Google Workspace tools
- Proficient in reporting and data churning
- Exposure in e-commerce or logistics industry is preferred
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