Customer Service Officer

2 days ago


Subang Jaya, Malaysia ABX Express (M) Sdn Bhd Full time

**Key Responsibilities**:

- Handle inbound calls with full understanding and information of customers' inquiries and complaints.
- Make outbound calls to existing customers by providing resolution after proactive checks for any potential or actual shipment failures.
- Provide customers with suitable solutions by following company guidelines to problem shipments or complaints to satisfy the customers' need.
- Ensure smooth communication that follows standard processes and channels in order to provide timely and accurate information to customers.
- Ensure all follow ups are done in a timely manner.
- Maintain high level of customer satisfaction whilst maintain a professional manner.

**Key Requirements**:

- Minimum SPM or professional certificate in the related field.
- Working experience in the related field, preferably Customer Service field / call centre/telemarketing.
- Good command in English and Bahasa Malaysia both verbal and written.
- Proper phone etiquette with excellent interpersonal and active listening skills.
- Working Days: Monday to Friday ( 9:00 am to 6:30 pm)
- Basic Salary + KPI Incentive provided.

**Salary**: RM2,000.00 - RM2,300.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Parental leave

Schedule:

- Day shift
- Monday to Friday
- Weekend jobs



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