Customer Service Assistant 客服专员

2 weeks ago

Kuala Lumpur, Malaysia Rynat Technology Sdn Bhd Full time

**Responsibilities**:

- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Provide high quality service to achieve maximum customer satisfaction by resolving customer queries at first contact where possible.
- Demonstrate empathy while listening to customers and establishing their needs in order to offer relevant products, services and solutions.
- Provide good customer services and maintain good rapport with customers.
- Provide highly skilled resources to answer customer enquiries and request predominantly.
- Working towards monthly or annual targets.

**Job Requirements**:

- Willing to work on Weekends, Public Holidays & Shifts (occasionally).
- Excellent interpersonal, written and oral communication skills.
- Required language(s): Proficient in 中文 and English (oral & written).
- FRESH GRADUATES are encouraged to apply.
- Related work experience in Customer Service field will be an advantage.

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