Training Coordinator
7 days ago
Working closely with the regional delivery managers to provide service excellence
- Work closely with client programme managers & project managers to ensure service levels are met
- Participate in performance review meetings (regional & global)
- Contribute to defining operational process for continuous improvements and adherence to service level agreements
- Build strong partnering relationship with client and client regional stakeholders
- Engage with business stakeholders to efficiently manage large sourcing requirements in the region
- Engage with key suppliers to efficiently manage large sourcing requirements
- Proactively challenge suppliers and customers to ensure the sourced solution meets underlying learning needs
- Benchmark regional vendor pricing
- Initiate optimisation projects with regional delivery managers & business stakeholders that will help drive costs down without compromising quality
- Educate & guide service requestors, managers and functional capability leads on the process systems & processes
- Educate & guide services requestors on value of using CLIENT services, new learning methodologies and architecture
- Provide support and meaningful engagement to regional HR stakeholders in tailoring requirements
- Review performance and ensure quality standards are met by suppliers
- Provide updates to regional delivery managers and key business stakeholders on supplier engagements
- Provide additional onsite support to operations teams on a need basis
- Ensure onsite training event activities are performed as per the “Event Readiness Process/System”. Booking the venue for offsite activity or social events and Provide Emergency support / help for training
- Ensure the training Facilities are setup correctly and have the necessary equipment Management at facility. Communicate with instructors and outside vendors in both written and spoken correspondence. Coordinate and block Instructor’s dates & timing in line with the training and workshop calendars
- Arrange for the training materials, manuals, hand-outs and other instructional aids; arrange for equipment setup (like AV, toys, etc.) and refreshments. **Manage the training logistics (training room booking, manage access, photographer, etc.) and sharing detailed information to participants and trainers in advance ** Monitor completion of training activities - Pre-work, Certificates **Calibrate with Remote Coordinators for any changes/updates in the training event/program ** Makes sure all arrangements are made for participants and trainers **Communicates with venue staff/vendors; makes sure scheduled training breaks work with the facility’s meal schedule ** Ensure the Event Facilities are set-up correctly and have the necessary equipment along with clear messaging of class **Escort external instructor in and out of training facility ** Participate in the kick-off of the program, administer the essential program briefings, calibrate with the speaker and stakeholders **Communicate with the internal and external vendors, ready the Purchase Order whenever required.**
**Job Type**: Permanent
Pay: RM2,020.18 - RM5,168.50 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
**Experience**:
- stakeholder Management: 2 years (preferred)
- training programs: 1 year (preferred)
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