Training & Quality Manager

**Responsibilities**: - To create safety awareness and carry out safety meeting, fire drill exercise, safety induction and safety training to existing employees and new employees. - To implement and monitor aspect of Safety Management System activities in the workplace. - Whenever no SHO at the workplace, to submit a Monthly Safety Report and Safety...

What you will be part of? The Manager, Training, Quality Assurance, and Knowledge Management of CEPT is responsible for all Training, Quality assurance practices, and Content carried out at the shared services center. He/she will ensure that all Training, Quality systems, and knowledge Management systems incorporate plans for the consistent delivery of...

Cambridge Management and Cambridge Training are committed to provide value-added consultancy and training services to our clients. We shall adhere to the following Core Values to honour our commitments: - '¢ Constantly and consistently deliver our services with Positive IMPACT; '¢ Meeting the requirements and expectations of our clients by getting to the...

We're a global leader in delivering learning and development solutions at GP Strategies Training Limited. Our team has transformed thousands of organizations through people, driving meaningful change. With a rich history spanning 55 years, we've developed a unique approach to consulting, learning services, and talent technology solutions.We're looking for a...

**Job Description**: - Ability to work on multiple fraud monitoring systems and is a Fraud Operation Subject-Matter-Expert on tools and process. - Monitor, report and analyze both quality monitoring audits and customer satisfaction survey results across all channels - Track and monitor quality related metrics and initiate plans for corrective actions across...

**About the Company** Our client are the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure...

About This RoleThis is an exciting opportunity to join HCLTech as a team leader for our data annotation team. As a member of our HR department, you will be responsible for managing day-to-day operations, providing guidance, and ensuring project deadlines and quality standards are met.Your primary focus will be on leading a team of annotators, overseeing the...

Plan and execute a marketing strategy for the organization and for new and existing products or services - Oversee the implementation of the marketing strategy - Develop a brand strategy - Set and administer an annual marketing budget - Create and manage a calendar of events - Guide the day-to-day activities of the marketing & amp, media team - Continually...

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

**Role**:Training Manager **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Training people Management Quality Analyst skills - Construct searches and reports designed for automated analysis and topic identification in recorded conversations...

**Role**:Training Manager **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: global payment systems regulations and compliance standards - Conduct thorough assessments to identify training needs across various departments and job roles. -...

Conduct thorough assessments to identify training needs across various departments and job roles. - Analyze performance metrics, feedback, and skill gaps to determine training priorities. - Design and develop training curriculum, materials, and resources tailored to meet specific job - requirements. - Create engaging and interactive training modules...

**Role**:Training Manager **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:Human Resources Key Skills: Process Training Virtual Training Training and Development BPO training Training Management training capacity manager TTT certification to deliver trainings Should have 2-15 years of...

Required Skills and QualificationsCertified Salesforce Marketing Cloud Administrator.Salesforce Marketing Cloud Email Specialist certification.Experience with SQL for data segmentation and querying in SFMC.Strong problem-solving skills and ability to diagnose and resolve platform-related challenges.Familiarity with scripting languages such as AMP script and...

Overview: Assists with quality and training oversight for a specific site or LOB. May conduct or ensures quality monitoring and coaching tasks are performed by assigned quality staff. May conduct or schedule training as required for LOB. Working supervisor with some authority for personnel actions. May require a bachelor's degree in area of specialty....

DepartmentOperations- LevelExperienced (Team Lead)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

DepartmentOperations- LevelExperienced (Team Lead)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

Quality & Training Specialist (Mandarin Speaker)5 days ago Be among the first 25 applicantsJob DescriptionEnsure adherence to quality framework set by QT Manager based on the business.Implement clear overall quality strategy with scalable process, tools, and systems that allow efficient monitoring of performance versus target.Access quality issues, conduct...

â— - Overview QA process for Asian Team to ensure that global company customer service standards are met â— - Provide performance feedback to CS and Sales agents, discuss and explain feedback with agents in regular meetings; â— - Evaluate multi-channel inbound and outbound communication based on the company standards on a daily basis; accompany...

Job Description:We are seeking a highly motivated Training Executive to join our team at GoGoVan. In this role, you will be responsible for providing training and improvement programs to our Customer Service Representatives (CSRs). You will work closely with our Senior Trainer and Customer Service Manager to achieve customer service excellence and...