Training Manager
8 months ago
**Role**:Training Manager
**Timings**:Flexible (Permanent)
**Industry**:BPO
**Work Mode**:Work from office
**Functional Area**:ITES / BPO / Customer Service
**Process**:Voice
Key Skills: global payment systems regulations and compliance standards
- Conduct thorough assessments to identify training needs across various departments and job roles.
- Analyze performance metrics, feedback, and skill gaps to determine training priorities.
- Design and develop training curriculum, materials, and resources tailored to meet specific job
requirements.
- Create engaging and interactive training modules incorporating various instructional methods and
technologies.
- Facilitate training sessions, workshops, and seminars both in-person and virtually.
- Deliver training content effectively to ensure understanding and retention among participants.
- Develop evaluation methods to assess the effectiveness of training programs.
- Collect feedback from participants and stakeholders to make continuous improvements to training
initiatives.
- Provide ongoing support and coaching to employees to reinforce learning and development.
- Collaborate with managers to identify opportunities for individual and team improvement.
- Coordinate training schedules, venues, and logistics to ensure smooth execution of training activities.
- Maintain accurate records of training attendance, feedback, and performance metrics.
- Ensure training programs comply with company policies, industry regulations, and quality standards.
- Stay updated on industry trends and best practices in training and development.
Bachelor's degree in Human Resources, Education, Business Administration, or related field.
- Proven experience as a Training Manager or similar role in the BPO industry.
- Strong understanding of BPO operations, processes, and technologies.
- Excellent communication, presentation, and facilitation skills.
- Proficiency in instructional design principles and learning management systems.
- Ability to multitask, prioritize, and manage time effectively.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Certification in training and development is a plus.
The Training Manager typically works in an office environment but may also conduct training sessions in various
locations, including client sites. The role may require flexible hours to accommodate different shifts and training
needs.
Duties and qualifications may vary depending on the organization's size, industry, aConduct thorough assessments to identify training needs across various departments and job roles.
- Analyze performance metrics, feedback, and skill gaps to determine training priorities.
- Design and develop training curriculum, materials, and resources tailored to meet specific job
requirements.
- Create engaging and interactive training modules incorporating various instructional methods and
technologies.
- Facilitate training sessions, workshops, and seminars both in-person and virtually.
- Deliver training content effectively to ensure understanding and retention among participants.
- Develop evaluation methods to assess the effectiveness of training programs.
- Collect feedback from participants and stakeholders to make continuous improvements to training
initiatives.
- Provide ongoing support and coaching to employees to reinforce learning and development.
- Collaborate with managers to identify opportunities for individual and team improvement.
- Coordinate training schedules, venues, and logistics to ensure smooth execution of training activities.
- Maintain accurate records of training attendance, feedback, and performance metrics.
- Ensure training programs comply with company policies, industry regulations, and quality standards.
- Stay updated on industry trends and best practices in training and development.
Bachelor's degree in Human Resources, Education, Business Administration, or related field.
- Proven experience as a Training Manager or similar role in the BPO industry.
- Strong understanding of BPO operations, processes, and technologies.
- Excellent communication, presentation, and facilitation skills.
- Proficiency in instructional design principles and learning management systems.
- Ability to multitask, prioritize, and manage time effectively.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Certification in training and development is a plus.
The Training Manager typically works in an office environment but may also conduct training sessions in various
locations, including client sites. The role may require flexible hours to accommodate different shifts and training
needs.
Duties and qualifications may vary depending on the organization's size, industry, and operational requirements.nd operational requirements.
-
Training Business Executive
6 months ago
Kuala Lumpur, Malaysia Cambridge Training Sdn Bhd Full timeCambridge Management and Cambridge Training are committed to provide value-added consultancy and training services to our clients. We shall adhere to the following Core Values to honour our commitments: - Constantly and consistently deliver our services with Positive IMPACT; - Meeting the requirements and expectations of our clients by getting to the root...
-
Training Manager/ Associate Training Manager
7 months ago
Kuala Lumpur, Malaysia Go-Get Data Consultancy Full timeConduct thorough assessments to identify training needs across various departments and job roles. - Analyze performance metrics, feedback, and skill gaps to determine training priorities. - Design and develop training curriculum, materials, and resources tailored to meet specific job - requirements. - Create engaging and interactive training modules...
-
Training Manager
7 months ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Training Manager **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:Human Resources Key Skills: Process Training Virtual Training Training and Development BPO training Training Management training capacity manager TTT certification to deliver trainings Should have 2-15 years of...
-
Training Manager
6 months ago
Kuala Lumpur, Malaysia Valiram Full time**KEY AREAS OF RESPONSIBILITIES**: - Identify current challenges in customer service across the division. - Customize training program according to the needs of the brands, with emphasis on Rolex & Tudor. - Plan out a monthly and yearly training calendar. - Work closely with brand managers for updates and insights pertaining to the brand standards and...
-
Training Manager
7 months ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Training Manager **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Training people Management Quality Analyst skills - Construct searches and reports designed for automated analysis and topic identification in recorded conversations...
-
Training Manager
8 months ago
Kuala Lumpur, Malaysia HLA GARMENT (MALAYSIA) SDN BHD Full timeCareer Development Direction: Store managers that performed well will be promoted to professional store managers which responsible for setting up new stores, training store staff and management positions. After the smooth functioning of the day-to-day operations of the store, they will hand over the new opened store to the store manager and continue to set...
-
Training Operations Manager
6 months ago
Kuala Lumpur, Malaysia HealthTech Academy Full time**Training Operations Manager** **Job Locations**:Malaysia (remote) **Job Type**:Regular, Full-Time **Working hours**:8 am - 5 pm CST **About HTA**: **About the role**: As a Training Operations Manager at Health Tech Academy, you play a pivotal role in executing our learning programs, ensuring the effective delivery of training, and managing our team of...
-
Service Training Manager
7 months ago
Kuala Lumpur, Malaysia STERIS Full timeAt STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. **The Difference You Will Make**: As our business grows, we are looking to further strengthen our Asia Pacific Service business by hiring a **Service Training Manager** to align the vision...
-
Training & Quality Manager
7 months ago
Kuala Lumpur, Malaysia Teleperformance Full timeOverview: **Position Summary**: The Training and Quality Manager supports training and quality for a program or a vertical account either within a site and/or across multiple locations. Oversees Transaction Monitoring requirements, and/or Sales Verification (as applicable), and is responsible for ensuring continuous training of employees based on client,...
-
Vp, Training Manager
7 months ago
Kuala Lumpur, Malaysia United Overseas Bank (Malaysia) Bhd Full time**About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...
-
HR & Training Manager
7 months ago
Kuala Lumpur, Malaysia ULTIMATE DONUT & COFFEE (M) SDN BHD Full timeWe are looking for a Talent **HR & Training Manager** for our organization who leads our employee development initiatives by hosting a training program, responsible for recruiting suitable talents for the company besides conducting training for internal staff and educational, learning programs. **Duties & Responsibilities: -** **Learning & Development** -...
-
Training Manager
8 months ago
Kuala Lumpur, Malaysia Bureau Veritas Full time**Job Requirements**: - Possess a Bachelor’s Degree in any related studies. - Experience in sales and operation will be an added advantage. - Able to develop and implement training program, ensuring they meet industry standards and requirements. - Able to organize learning and development events. - High professionalism, excellent leadership and...
-
Management Trainee of Water Treatment
6 months ago
Kuala Lumpur, Malaysia PUNCAK TRAINING SDN BHD Full time**Job Description: - ** - To plan and manage the operations of each section according to Company’s policies and procedures. - Participate in the planning and execution of the Company’s strategic development projects towards continuous improvement and growth. - To make recommendations for changes and continuous improvement so that objectives of the...
-
Training Manager
6 months ago
Kuala Lumpur, Malaysia Bureau Veritas Full timeOur people are **ambitious and humble**, believing in what they do and convinced that our purpose is **shaping a world of trust**. With **responsibility **and** openness**, they daily serve our 400.000 clients in 140 countries, to bettering society. Across all our businesses and countries, each one of our people leaves their mark **in shaping society**. >...
-
Training Manager
4 months ago
Kuala Lumpur, Malaysia Cognizant Full time**Job Summary** The Training Manager should be able to display a high level of confidence in ensuring compliance to both Client and Cognizant policies, and Code of Ethics. They should know about the business training function, content creation and management, team strategies, working with remote teams, using technology, workplace diversity, management...
-
F&b Training Manager
7 months ago
Kuala Lumpur, Malaysia The Olive Tree Group Full timeThe Olive Tree Group is a dynamic organization that has presences in the form of **fine-dining restaurants, bars and bistro** throughout Malaysia. Founded and driven by restaurant entrepreneur Leslie Gomez, the group established in 2003 now owns and operates 26 high performing restaurants and bars with exciting projects under development. Armed with a...
-
Training Coordinator, Airline Mandatory Training
6 months ago
Kuala Lumpur, Malaysia Malaysia Airline Full time**Job Title**: - Training Coordinator, Airline Mandatory Training (AMT Safety) **Reports To**: - Deputy Head of Training /Instructional Services Manager **Role Purpose**: - Ensure effective day to day operations of training delivery, administrative function and ensure training roster for trainers and trainees is effective and in compliance with the...
-
Management Training
6 months ago
Kuala Lumpur, Malaysia LTH Group Asia Company Sdn Bhd Full time**Responsibilities**: 1. Build strong customer relationships that retain and increase customers' wealth in financial planning services. 2. Identify market segmentation and initiate contact for data collection. 3. Analyze data to identify the current financial situation. 4. Propose the recommendation based on current financial situation to achieve specific...
-
Management Training
7 months ago
Kuala Lumpur, Malaysia LTH Group Asia Company Sdn Bhd Full time**Responsibilities**: 1. Build strong customer relationships that retain and increase customers' wealth in financial planning services. 2. Identify market segmentation and initiate contact for data collection. 3. Analyze data to identify the current financial situation. 4. Propose the recommendation based on current financial situation to achieve specific...
-
Training Coordinator, Airline Mandatory Training
6 months ago
Kuala Lumpur, Malaysia Malaysia Airlines Full time**Reports To**: - Deputy Head of Training /Instructional Services Manager **Role Purpose**: - Ensure effective day to day operations of training delivery, administrative function and ensure training roster for trainers and trainees is effective and in compliance with the rules and regulations aligned with CAAM requirement. Additional function as a safety...