Training Manager/ Associate Training Manager

7 months ago


Kuala Lumpur, Malaysia Go-Get Data Consultancy Full time

Conduct thorough assessments to identify training needs across various departments and job roles.
- Analyze performance metrics, feedback, and skill gaps to determine training priorities.
- Design and develop training curriculum, materials, and resources tailored to meet specific job
- requirements.
- Create engaging and interactive training modules incorporating various instructional methods and technologies.initiatives
- Bachelor’s degree in Human Resources, Education, Business Administration, or related field.
- The Training Manager typically works in an office environment but may also conduct training sessions in various locations, including client sites. The role may require flexible hours to accommodate different shifts and training needs.
- Duties and qualifications may vary depending on the organization’s size, industry, and operational requirements.
- Facilitate training sessions, workshops, and seminars both in-person and virtually.
- Deliver training content effectively to ensure understanding and retention among participants.
- Develop evaluation methods to assess the effectiveness of training programs.
- Collect feedback from participants and stakeholders to make continuous improvements to training
- Provide ongoing support and coaching to employees to reinforce learning and development.
- Collaborate with managers to identify opportunities for individual and team improvement.
- Coordinate training schedules, venues, and logistics to ensure smooth execution of training activities.
- Maintain accurate records of training attendance, feedback, and performance metrics.
- Ensure training programs comply with company policies, industry regulations, and quality standards.
- Stay updated on industry trends and best practices in training and development.
- Proven experience as a Training Manager or similar role in the BPO industry.
- Strong understanding of BPO operations, processes, and technologies.
- Excellent communication, presentation, and facilitation skills.
- Proficiency in instructional design principles and learning management systems.
- Ability to multitask, prioritize, and manage time effectively.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Certification in training and development is a plus.

Pay: RM2,000.00 - RM7,000.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- Training Manager or similar role in the BPO industry: 4 years (required)
- BPO operations, processes, and technologies: 4 years (required)



  • Kuala Lumpur, Malaysia Cambridge Training Sdn Bhd Full time

    Cambridge Management and Cambridge Training are committed to provide value-added consultancy and training services to our clients. We shall adhere to the following Core Values to honour our commitments: - Constantly and consistently deliver our services with Positive IMPACT; - Meeting the requirements and expectations of our clients by getting to the root...


  • Kuala Lumpur, Malaysia Aro Australian Training Academy Full time

    Position: Training and Certification Collaboration - Business Development Aro Australian Training Academy (AATA) is based in Melbourne, Australia. We are comprised of consultants and trainers specialising in education consultancy, certification awards, and training. Aro Australian Training Academy is an Australian-based independent accreditation,...

  • Training Manager

    7 months ago


    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Training Manager **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:Human Resources Key Skills: Process Training Virtual Training Training and Development BPO training Training Management training capacity manager TTT certification to deliver trainings Should have 2-15 years of...

  • Training Manager

    8 months ago


    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Training Manager **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: global payment systems regulations and compliance standards - Conduct thorough assessments to identify training needs across various departments and job roles. -...


  • Kuala Lumpur, Malaysia STERIS Full time

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. **The Difference You Will Make**: As our business grows, we are looking to further strengthen our Asia Pacific Service business by hiring a **Service Training Manager** to align the vision...

  • Training Manager

    6 months ago


    Kuala Lumpur, Malaysia Valiram Full time

    **KEY AREAS OF RESPONSIBILITIES**: - Identify current challenges in customer service across the division. - Customize training program according to the needs of the brands, with emphasis on Rolex & Tudor. - Plan out a monthly and yearly training calendar. - Work closely with brand managers for updates and insights pertaining to the brand standards and...

  • Training Manager

    7 months ago


    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Training Manager **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Training people Management Quality Analyst skills - Construct searches and reports designed for automated analysis and topic identification in recorded conversations...


  • Kuala Lumpur, Malaysia Malaysia Airline Full time

    **Job Title**: - Training Coordinator, Airline Mandatory Training (AMT Safety) **Reports To**: - Deputy Head of Training /Instructional Services Manager **Role Purpose**: - Ensure effective day to day operations of training delivery, administrative function and ensure training roster for trainers and trainees is effective and in compliance with the...


  • Kuala Lumpur, Malaysia Malaysia Airlines Full time

    **Reports To**: - Deputy Head of Training /Instructional Services Manager **Role Purpose**: - Ensure effective day to day operations of training delivery, administrative function and ensure training roster for trainers and trainees is effective and in compliance with the rules and regulations aligned with CAAM requirement. Additional function as a safety...

  • Training Manager

    8 months ago


    Kuala Lumpur, Malaysia HLA GARMENT (MALAYSIA) SDN BHD Full time

    Career Development Direction: Store managers that performed well will be promoted to professional store managers which responsible for setting up new stores, training store staff and management positions. After the smooth functioning of the day-to-day operations of the store, they will hand over the new opened store to the store manager and continue to set...


  • Kuala Lumpur, Malaysia Herbalife Full time

    Overview: STATEMENT: The Business Readiness & Training Manager is a vital role to drive and support the Change mgt, Training & Communication Director in the regional digital transformation. The role will be leading three critical areas: - Change management: continuous engagement with relevant stakeholders & ensuring a smooth transition from legacy...


  • Kuala Lumpur, Malaysia HealthTech Academy Full time

    **Training Operations Manager** **Job Locations**:Malaysia (remote) **Job Type**:Regular, Full-Time **Working hours**:8 am - 5 pm CST **About HTA**: **About the role**: As a Training Operations Manager at Health Tech Academy, you play a pivotal role in executing our learning programs, ensuring the effective delivery of training, and managing our team of...


  • Kuala Lumpur, Malaysia Teleperformance Full time

    Overview: **Position Summary**: The Training and Quality Manager supports training and quality for a program or a vertical account either within a site and/or across multiple locations. Oversees Transaction Monitoring requirements, and/or Sales Verification (as applicable), and is responsible for ensuring continuous training of employees based on client,...

  • Training Manager

    6 months ago


    Kuala Lumpur, Malaysia Zurich Insurance Full time

    Job Summary- Oversees the development of specialized training to customers and personnel on all Strategic Business Unit products, services, and underwriting strategy to help drive growth and profitability.- Job Accountabilities - Key Accountabilities- Oversees the development, research and analysis of specialized training to customers and Strategic Business...

  • Vp, Training Manager

    7 months ago


    Kuala Lumpur, Malaysia United Overseas Bank (Malaysia) Bhd Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

  • Marketing Training

    7 months ago


    Kuala Lumpur, Malaysia Informa Markets Full time

    **Company Description** We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets**.** These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business. We also provide year-round online platforms where companies showcase their businesses and...

  • HR & Training Manager

    7 months ago


    Kuala Lumpur, Malaysia ULTIMATE DONUT & COFFEE (M) SDN BHD Full time

    We are looking for a Talent **HR & Training Manager** for our organization who leads our employee development initiatives by hosting a training program, responsible for recruiting suitable talents for the company besides conducting training for internal staff and educational, learning programs. **Duties & Responsibilities: -** **Learning & Development** -...

  • Training Manager

    8 months ago


    Kuala Lumpur, Malaysia Bureau Veritas Full time

    **Job Requirements**: - Possess a Bachelor’s Degree in any related studies. - Experience in sales and operation will be an added advantage. - Able to develop and implement training program, ensuring they meet industry standards and requirements. - Able to organize learning and development events. - High professionalism, excellent leadership and...


  • Kuala Lumpur, Malaysia Malaysia Airline Full time

    **Position Title**: - Manager, Group Safety Investigation & Training **Reports To**: - Senior Manager, Group Safety Investigation and Training **Position Summary**: - Accountable for supporting the Senior Manager, Group Safety Investigation and Training in the implementation of SMS across the organization, executing safety and operational risk...


  • Kuala Lumpur, Malaysia Malaysia Airlines Full time

    **Reports To**: - Senior Manager, Group Safety Investigation and Training **Position Summary**: - Accountable for supporting the Senior Manager, Group Safety Investigation and Training in the implementation of SMS across the organization, executing safety and operational risk management functions, and ensuring implementation and maintenance of the Risk...