Training Manager/ Associate Training Manager
5 days ago
Conduct thorough assessments to identify training needs across various departments and job roles.
- Analyze performance metrics, feedback, and skill gaps to determine training priorities.
- Design and develop training curriculum, materials, and resources tailored to meet specific job
- requirements.
- Create engaging and interactive training modules incorporating various instructional methods and technologies.initiatives
- Bachelor’s degree in Human Resources, Education, Business Administration, or related field.
- The Training Manager typically works in an office environment but may also conduct training sessions in various locations, including client sites. The role may require flexible hours to accommodate different shifts and training needs.
- Duties and qualifications may vary depending on the organization’s size, industry, and operational requirements.
- Facilitate training sessions, workshops, and seminars both in-person and virtually.
- Deliver training content effectively to ensure understanding and retention among participants.
- Develop evaluation methods to assess the effectiveness of training programs.
- Collect feedback from participants and stakeholders to make continuous improvements to training
- Provide ongoing support and coaching to employees to reinforce learning and development.
- Collaborate with managers to identify opportunities for individual and team improvement.
- Coordinate training schedules, venues, and logistics to ensure smooth execution of training activities.
- Maintain accurate records of training attendance, feedback, and performance metrics.
- Ensure training programs comply with company policies, industry regulations, and quality standards.
- Stay updated on industry trends and best practices in training and development.
- Proven experience as a Training Manager or similar role in the BPO industry.
- Strong understanding of BPO operations, processes, and technologies.
- Excellent communication, presentation, and facilitation skills.
- Proficiency in instructional design principles and learning management systems.
- Ability to multitask, prioritize, and manage time effectively.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Certification in training and development is a plus.
Pay: RM2,000.00 - RM7,000.00 per month
**Education**:
- Bachelor's (required)
**Experience**:
- Training Manager or similar role in the BPO industry: 4 years (required)
- BPO operations, processes, and technologies: 4 years (required)
-
Training Business Executive
2 weeks ago
Kuala Lumpur, Malaysia Cambridge Training Sdn Bhd Full timeCambridge Management and Cambridge Training are committed to provide value-added consultancy and training services to our clients. We shall adhere to the following Core Values to honour our commitments: - '¢ Constantly and consistently deliver our services with Positive IMPACT; '¢ Meeting the requirements and expectations of our clients by getting to the...
-
Training Logistics Administrator
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia GP Strategies Training Limited Full timeWe're a global leader in delivering learning and development solutions at GP Strategies Training Limited. Our team has transformed thousands of organizations through people, driving meaningful change. With a rich history spanning 55 years, we've developed a unique approach to consulting, learning services, and talent technology solutions.We're looking for a...
-
Training Manager
14 hours ago
Kuala Lumpur, Malaysia Sephora Full time**Sephora**, a division of LVMH - Moët Hennessy Louis Vuitton global luxury leader, is a global leader in beauty retailing. It successfully operates more than two thousand points of sale across Americas, Europe, Middle East and Asia. Its aim is to animate the most loved beauty community in the world. **Sephora** **SEA’s **retail activity spans over 8...
-
Training Manager
3 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full timeJob SummaryOversees the development of specialized training to customers and personnel on all Strategic Business Unit products, services, and underwriting strategy to help drive growth and profitability.Job Accountabilities - Key AccountabilitiesOversees the development, research and analysis of specialized training to customers and Strategic Business Unit...
-
Training Manager
3 days ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Training Manager **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:Human Resources Key Skills: Process Training Virtual Training Training and Development BPO training Training Management training capacity manager TTT certification to deliver trainings Should have 2-15 years of...
-
Training Manager
2 days ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Training Manager **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: global payment systems regulations and compliance standards - Conduct thorough assessments to identify training needs across various departments and job roles. -...
-
Training Manager
1 week ago
Kuala Lumpur, Malaysia Tech Mahindra Americas Inc Full time**Role**: Training Manager Experience in Training material preparation Experience in planning the training curriculum Executing/ giving the trainings to the users Good Mandarin (speak, read, write, listen) & English (speak, read, write, listen) communication NOT looking for Hardware or Infra or Telecomm relates training
-
Training Manager
2 days ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Training Manager **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Training people Management Quality Analyst skills - Construct searches and reports designed for automated analysis and topic identification in recorded conversations...
-
Training Manager
3 days ago
Kuala Lumpur, Malaysia HLA GARMENT (MALAYSIA) SDN BHD Full timeCareer Development Direction: Store managers that performed well will be promoted to professional store managers which responsible for setting up new stores, training store staff and management positions. After the smooth functioning of the day-to-day operations of the store, they will hand over the new opened store to the store manager and continue to set...
-
Manager, Business Readiness
3 days ago
Kuala Lumpur, Malaysia Herbalife Full timeOverview: STATEMENT: The Business Readiness & Training Manager is a vital role to drive and support the Change mgt, Training & Communication Director in the regional digital transformation. The role will be leading three critical areas: - Change management: continuous engagement with relevant stakeholders & ensuring a smooth transition from legacy...
-
Associate - Process Improvement and Training
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Touch 'n Go Group Full timeAbout the RoleWe are seeking an Associate to join our team, focusing on process improvement and training. This role is ideal for those who enjoy analyzing and developing solutions to enhance efficiency and customer satisfaction.Key Responsibilities:Develop and implement SOPs to standardize business processes.Design and deliver training programs to improve...
-
Corporate Training Manager
24 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zurich Australian Insurance Ltd. Full timeJob Description:The Corporate Training Manager is responsible for managing the training function to ensure legal and licensing compliance.To achieve this, you will analyze training needs, design and deliver a wide range of training solutions, including online training and webinars, and work with stakeholders to implement training interventions.You will also...
-
Training Manager, Asia
2 days ago
Kuala Lumpur, Malaysia Miki Travel Asia Full time**Location**: **Kuala Lumpur, Malaysia**: **Role Summary**: The Training Manager, Asia will identify and monitor training needs in the organization, and design, plan and implement training programs, and procedures to fulfil those needs. **Responsibilities**: - Develops cross-functional training programs to meet the changing needs of the...
-
Training Program Manager
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Vspire Academy Full timeAbout the RoleVspire Academy is a dynamic organization that requires a skilled Training Program Manager to coordinate our training programs. As a key member of our team, you will be responsible for ensuring the seamless arrangement of training sessions.Coordinate training sessions with Operations and Sales Consultants to meet client needs.Research and secure...
-
Training & Quality Manager
2 days ago
Kuala Lumpur, Malaysia Qoala Full timeWe are looking for an experienced training and quality manager to devise our organisational training strategy, oversee its implementation, and assess its outcomes. To succeed in this role, you should be thorough and observant with an eye for detail. You will identify training and developmental needs and drive suitable training initiatives. This role will...
-
Senior Training Manager
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full timePrudential Hong Kong Limited is a leading insurer with a purpose to be partners for every life and protectors for every future.About UsWe provide a platform for our people to do their best work and make an impact on the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.We are...
-
Senior Training Manager
24 hours ago
Kuala Lumpur, Kuala Lumpur, Malaysia PEOPLElogy Group Full timePeoplelogy Group is a leading provider of professional development programs, and we are currently seeking a Senior Training Manager to join our team. As a Senior Training Manager, you will be responsible for overseeing the design and delivery of our professional certification bootcamp. This includes collaborating with subject matter experts, instructors, and...
-
Training Executive Manager
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zurich Australian Insurance Ltd. Full timeJob DescriptionWe are seeking a highly skilled Training Executive Manager to join our team at Zurich Australian Insurance Ltd. In this role, you will be responsible for managing the function that provides training to agents and/or other business customers.Key responsibilities include:1. Identifying and analyzing training needs2. Designing, developing, and...
-
Training and Development Manager
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Nirvana Asia Full timeJob OverviewNirvana Asia is seeking a highly skilled and experienced professional to fill the role of Training and Development Manager. This position requires a strong background in training and development, with expertise in designing and implementing effective training programs. As a key member of our HR team, you will play a critical role in enhancing the...
-
Training Program Manager
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia GoGoVan Full timeJob Description:We are seeking a highly motivated Training Executive to join our team at GoGoVan. In this role, you will be responsible for providing training and improvement programs to our Customer Service Representatives (CSRs). You will work closely with our Senior Trainer and Customer Service Manager to achieve customer service excellence and...