Customer Engagement Specialist

3 weeks ago


Petaling Jaya, Malaysia Cycle & Carriage Bintang Full time

Location: HQ Office, Petaling Jaya

**Responsibilities**:

- Participate in IT project; work closely with Application Lead to support project rollout and ensure deliverables are track, monitor and properly documented on timely manner.
- Work closely with business unit to identify opportunity for automation and process improvement and use cases using available automation tools ie RPA, Workflow and etc.
- Undertake small scale development effort using automation tools ie RPA & Workflow solution
- Develop reports and dashboard using Business Intelligence and Reporting Solution as of when required.
- Analyses and verifies requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
- Translates conceptual customer requirements into functional requirements in a clear manner that is comprehensible to developers/project team.
- Creates process models, specifications, diagrams, and charts to provide direction to developers and/or the project team.
- Develops and conduct peer reviews of the business requirements to ensure that requirement specifications are correctly interpreted.
- Assists with the interpretation of customer requirements into feasible options, construct workflow charts and diagrams; studying system capabilities; writing specifications and communicating these back to the business stakeholders.
- Recommend controls by identifying problems; writing improved procedures
- Conduct business process modelling and generate applicable scenarios for testing covering technology and system functionality.
- Conduct UAT and users training
- Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
- People skills, with the ability to engage diplomatically with stakeholders and communicate changes that may not be aligned with the original expectations.

**Requirements**:

- A degree in IT / Computer Science
- 3-4 years’ experience in a business analysis role to information technology
- Solid experience in writing SQL queries
- Experienced with Microsoft Visio, completed project SDLC will be a plus
- Ability to build reports and charts with Power BI, Report Builders
- Experienced in any automation tools ie. RPA, workflow, chatbot.
- Previous experience in Business / Systems Analysis or Quality Assurance
- Proven experience in eliciting requirements and testing
- Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools
- Basic knowledge in generating process documentation
- Strong written and verbal communication skills including technical writing skills



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