Customer Service
2 weeks ago
Job description
**Responsibilities**:
- End to end airline operation or Online Travel Assistance (OTA) or Social Media.
- To be able to Handle Customer queries & with good customer Service skills and travel related services keeping in mind various SLAs like quality, AHT, sales conversion & efficient customer service.
- To be able to deal with customers and meet customer requirements.
- Work Environment - 24*7.
- Language: Should be fluent in spoken Mandarin & English
**Benefits**:
- KPI Incentive (monthly)
- Transport Allowance is provided
- 18 days of Annual Leaves
- Medical Insurance; Outpatient (employee Only) & Inpatient (Employee, Spouse & Children) & Life Insurance (Employee Only)
- Rewards & Recognition (Awards & Gifts)
**Working Hours**:
- 24 x 7 shift (Rotational)
- 9 hour shift with 1.5 hours break.
- 5 Days working in a week (2 Rotational Off Days)
**Salary**: RM2,500.00 - RM4,000.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Night shift
Supplemental pay types:
- Attendance bonus
- Overtime pay
- Performance bonus
**Language**:
- Mandarin (preferred)
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