Associate Sales Support Specialist

3 days ago

Kuala Lumpur, Malaysia ServiceSource Full time

At ServiceSource, we strive to find and grow exceptional people like you.

Working at ServiceSource, you will be a part of an engaging, energetic, and entrepreneurial work environment while having the stability and influence of a nearly 20-year industry leader behind you.

ServiceSource is a place where you can GROW, both personally and professionally, while expanding your skills in sales, customer success and people management.

The Associate Sales Support Specialist provides support to the internal and external sales team by relieving them of administrative or related work. Duties may include order processing/entry, researching sales contracts, making price quotations, record keeping, document tracking, assisting with RFP responses, assisting and supporting product or service trainings, and/or related tasks. This individual is also responsible for following and supporting defined processes related to quotations, bookings, and invoices in various CRM or sales pipeline systems. Uses moderate level of knowledge of product and service offerings to support customers and sales teams. Requires basic Microsoft Excel proficiency and may require a basic level of knowledge of internal and external systems. Demonstrate clear understanding of client’s products and services. Role may include an element of automation. Expected to provide a low to moderate level of human intervention to address simple fall-outs from automation processes.

Job Purpose

The Associate Sales Support Specialist provides support to the internal and external sales team by relieving them of administrative or related work. Duties may include order processing/entry, researching sales contracts, making price quotations, record keeping, document tracking, assisting with RFP responses, assisting and supporting product or service trainings, and/or related tasks. This individual is also responsible for following and supporting defined processes related to quotations, bookings, and invoices in various CRM or sales pipeline systems. Uses moderate level of knowledge of product and service offerings to support customers and sales teams. Requires basic Microsoft Excel proficiency and may require a basic level of knowledge of internal and external systems. Demonstrates clear understanding of client’s products and services. Role may include an element of automation. Expected to provide a low to moderate level of human intervention to address simple fallouts from automation processes.

Essential Functions -

**Responsibilities**:

- Prepares quotes for contract renewal and RFP/RFI responses
- Maintains quote documentation with accurate pricing and configurations
- Ensures the integrity of client information maintained in the database systems
- Updating and managing Excel spreadsheets
- Dealing with external and internal queries in a professional, client orientated manner
- Performs bookings (Purchase Order processing) and booking reconciliation
- Performs QA self-check
- Seeks counsel and guidance from more senior Sales Support staff and management, as needed
- Prioritizes tasks to meet assigned deadlines, paying attention to details
- Able to handle low priority escalation
- Effectively utilize Knowledge Base Tool
- Understands and participates in KMIP (Know, Measure, Improve, Perfect) methodology in daily activities, as relevant to role
- Other duties, as assigned

**Qualifications**:
Required Qualifications
- One of the following two qualifications is expected:

- Certificate, with a minimum of 2 -3 years of relevant working experience
- Diploma/Degree, with 1 year of relevant working experience preferred
- Basic knowledge in Microsoft packages (Word, Excel)
- Possess effective verbal and written communication skills
- Handle confidential information with complete integrity
- Ability to work as a team player
- Proven success in administrative tasks, organization of work materials, prioritization, and adhering to deadlines
- Ability to analyze and problem-solve to address low to moderate complexity in customer and/or client issues
- Ability to focus on customer needs and communicate with higher level staff, as needed
- Ability to work under pressure and tight deadlines with guidance from senior team members
- Ability to follow scripts and/or processes according to contractual agreements
- Ability to multi-task, prioritize, and manage time effectively
- Ability to follow established procedures and practices
- Aptitude to learn new technology and data

Preferred Qualifications

Competencies

Personal Leadership
- Accountability - Developing
- Effective Communication - Developing
- Resilience, Curiosity & Adaptability - Developing
- Integrity - Competent

Collaboration
- Coachability - Developing
- Diversity & Inclusion - Developing
- Team Player - Developing
- Emotional Intelligence - Developing

Growth
- Critical Thinking - Developing
- Customer Focus - Competent
- Diagnostic Information Gathering - Developing
- Initiative - Developing
- Manage Execution

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