Student Service Representative

6 months ago


Sungai Besi, Malaysia The KOL Academy Sdn Bhd Full time

**Responsibilities**:

- **Student Support**: Serve as the primary point of contact for student inquiries, providing information on academic programs, admission processes, and other related matters.
- **Problem Resolution**: Address and resolve student concerns and issues, escalating more complex problems to the appropriate department if necessary.
- **Registration Assistance**: Assist students with course registration, schedule changes, and other academic administrative tasks.
- **Documentation**: Maintain accurate and up-to-date student records, ensuring compliance with relevant policies and procedures.
- Other adhoc task assigned by management.

**Qualifications**:

- No experience needed, training provided.
- Strong communication and interpersonal skills.
- Customer service experience is a plus.
- Ability to multitask and work in a fast-paced environment.
- Detail-oriented with excellent organizational skills.

**Benefits**:

- Opportunities for professional development.
- Flexible work schedule
- Exposure to Malaysia’s KOLs
- Networking opportunity
- Public Holidays, Annual Leave, Medical Leave and Medical Benefits.
- Company activities such as Company Trip and Annual Dinners
- Monthly rewards provided.

**Job Types**: Full-time, Permanent, Fresh graduate

**Salary**: From RM1,800.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Fixed shift

Supplemental pay types:

- Attendance bonus
- Performance bonus

Ability to Commute:

- Sungai Besi (required)

Ability to Relocate:

- Sungai Besi: Relocate before starting work (preferred)


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