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Customer Service Specialist

4 weeks ago

Johor Bahru, Malaysia DSV Solutions (DC) Sdn Bhd Full time

The trucking officer is to assist in daily operation of transport service as requested by customer.
- Responsible for the logistics operation job, support logistics arrangements, liaise with drivers or contractors on shipments and customs related issues and maintain proper documentations.
- The trucking officer must work closely with operation team in planning and manages their service to customer, to ensure the efficiency and effectiveness of the trucking service to meet customer satisfaction.
- Understand customer requirement and ensure the smooth facilitation of processing of customer’s shipment within Standard Operating Procedure (SOPs) and timeframes.
- Handle all inbound / outbound / domestic trucking activity.
- Promptly reply customer when receive new order.
- Coordinate and understand customer requirement and arrange transportation and forwarding services as per customer expectations.
- Ensure all customer request are fulfilled and provide shipment information to customer timely.
- Ensure document receive from customer is in order before hand over to operation team for custom documentation preparation.
- To liaise with internal departments and contractors to facilitate shipments.
- Work cohesively with colleagues and provide assistance to team when required.
- Update customer the status of shipment.
- Proactively to resolve issues with operations team.
- Expedites all critical orders with internal department and subcontract vendors.
- Ensure on time delivery of customer's orders.
- Ensure proper filing of documents before hand over to billing department.
- Ensure indicate costing in each job file.
- Follow up each Singapore temporary permit and transshipment permit to ensure all permit proper endorse.

Handle console truck planning for cross border inbound / outbound / domestic activity

Pay: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance
- Parental leave
- Vision insurance

Schedule:

- Monday to Friday

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Logistics: 1 year (required)

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