Wfh Mandarin Bilingual Technical Support
6 months ago
**About the Company**
Our client is a multinational conglomerate operating in automotive, electronics, insurance, services, real estate, and renowned retail brands that employ over 40,000 people worldwide.
**Responsibilities**:
- Handling member contacts directed through queues relating to the Clients website as well as the Technician 1 skillset, resolving level-one inquiries.
- To utilize all client-provided independent resources and tools exclusively, including, but not limited to the internal and external ones.
- To follow standard operating procedures in taking thorough notes within the CRM system, following all guidelines and processes related to ticket management duties, including proper dispositioning, linking, assignment, categorization, and timely follow-up necessary to bring all cases to resolution.
**Benefits**:
- Performance bonus
- Medical insurance
- Dental and optical benefits
- Growth opportunities
**Working Hours**
Monday - Friday | 9am - 6 pm
**Work Location**:
Work From Home - (Required to be in office for meetings, events, training etc. in Bangsar South)
**Remuneration**:
Total Package up to MYR 4,200
**Job Types**: Full-time, Permanent
**Salary**: Up to RM4,200.00 per month
**Benefits**:
- Professional development
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- How would you rate your spoken Mandarin from 0 (not fluent at all) to 10 (very fluent)?
- How would you rate your written traditional Mandarin from 0 (not fluent at all) to 10 (very fluent)?
- Are you immediately available for work?
**Experience**:
- Technical Support: 1 year (required)
**Language**:
- English (required)
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