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Adso Search Ops Team Lead

4 weeks ago

Kuala Lumpur, Malaysia TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

Our Search Operations team supports our efforts to address objectionable or disturbing content which could include images of violence, animal cruelty, hate speech, violent extremism, or content that exploits or endangers children. The team plays a vital role in analyzing user searches and search strategy optimization to ensure a positive and safe user experience for our community

To eliminate any doubt, this role involves reading, viewing, listening and examining user-generated content to ensure they comply with community guidelines.

Content includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

**What I will be doing**:
1. Leading, managing, recruiting & developing the local search operation team, helping them to achieve their full potential and maintain high standards & quality of work
2. Being responsible for ensuring that all services are delivered within the framework of TikTok's core values and in line with existing policies & procedures
3. Being responsible for leading the team to perform policy, process & strategies localization, BPO quality management, Quality assurance, RCA, data analysis & deep dives, making reports & policy recommendations and strengthening the team's understanding of Search Ops policies.
4. Continuously evaluate outcomes, manage performance, establish and optimize the workflow and SOPs, report, analyse, and optimize quality process to ensure productivity, quality, effect and efficiency goals can be met.
5. Being responsible for cooperating with cross-functional teams such as product, research & development teams to optimize search strategies and improve users' search experience.
6. Being responsible for landing new projects and providing high quality training to BPO site.
7. Actively promoting and supporting inclusion, ensuring that individuals are supported to participate in community and work opportunities according to their interests and goals.
8. Creating an inspiring team environment with an open communication culture, utilising clear goals and objective setting to help the team succeed.
9. Additional compatible and related responsibilities which are not necessarily listed above.
10. Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content

**Qualifications**:
**What should I bring with me**:
1. Bachelor's Degree or equivalent education/experience, advanced degree is preferred
2. 3+ years’ experience working on quality management in a major tech or media company, experience in Search operation is a plus
3. Recent and minimum 2 years experience as Team Lead/Content Manager/ Technical Lead [Strong people management skills and currently managing large multicultural teams with diverse skills.]
4. General knowledge about Search Engineering/Search engines and Search related strategies.
5. Deep understanding of online safety, privacy, and expression issues
6. Strong attention to details and ability to work independently
7. Possesses good interpersonal skills, demonstrate good judgment, training and coaching skills
8. Proven track record of working with cross-functional partners, across different countries, ideally have experience with different markets/region
9. Outstanding natural communicator (verbal/written) with excellent language and communication skills at full proficiency level in English)
10. Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
11. Your resilience and commitment to self-care to manage the emotional demands of the role.

Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has

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