[bpo Industry] Team Leader

A team leader provides guidance and instruction to a working group about a project or portfolio of projects. They are in charge of delegating work, overseeing progress towards goals, and coaching team members as needed. Team leads often serve as de-facto mentors for the team, even if they don't have a manager title and manage a Mandarin Team for Hong Kong...

About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media,...

We have two teams, you will be assign based on your experience involvement, and capability - Customer complain team - Risk team **Core Responsibilities** - Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements -...

Responsibility To lead the daytoday running of the campaign. To make sure that the KPIs set by the Management for the campaign are achieved. To set deadlines to achieve the tasks given. To monitor agents' performance including call reviews. To ensure sufficient head counts report to work daily. You will be informed of the minimum head count for the campaign....

Principal Accountabilities (Key Result Areas) To ensure desired customer delight by providing satisfactory response to customer interaction.Manage Customer Interactions through Inbound & out bound voice contact through his/her team for the various services.Evolve more effective work process for improving customer interactions.Constantly monitor & review...

A team leader provides guidance and instruction to a working group about a project or portfolio of projects. They are in charge of delegating work, overseeing progress towards goals, and coaching team members as needed. Team leads often serve as de-facto mentors for the team, even if they don't have a manager title and manage a Mandarin Team for Hong Kong...

Bachelor's degree or equivalent diploma. Dynamic leader with experience and passion for managing large and diverse teams across multipleworkflows in a fast-paced environment, able to deal with rapid change and ambiguity. Advantage: Freight forwarding industry knowledge (shipping documentation, VGM, EDI, MBL) Advantage: Proficient with Microsoft Excel and...

So what does a Team Leader really do? Imagine yourself going to work with just a single thing on your mind: to provide the best customer experience for your clients. At the same time, as you look at your tasks for the day, you must be able to drive the performance of your Teammates in order for them to continuously hit their goals. You must be able to coach...

Job Title Team Leader (Mandarin) - LogisticsRequirements: Bachelor's degree preferred. Language proficiency in English,Malay, Cantonese & Mandarin is mandatory. Experience in handling a telesales team with proven track record in sales targets. Experience dealing with Customer and Clients in a business environment. Sales experience is required. Significant...

**Logistics Team Leader - Mandarin Speaking** Location: Kelana Centre Point, Selangor **Salary**: 6500 MYR max Working hours - Monday to Friday (9am to 6pm) **Qualifications/Requirements**: - Able to read & understand Mandarin with Basic English is mandatory. - Team Lead Experience must have min of 1 year - 2- 3 years of experience in freight forwarding...

**About TaskUs**:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

Every successful business must maintain a strong relationship with its customers. The Team Leader - Customer Service (Front Desk) role serves to bridge the business with the customer. That means communication is key for this role; the Team Leader must be able to build and maintain strong relationships with the customer base, providing information about the...

Housekeeping Team Leader / SupervisorHousekeeping - Team Leader / SupervisorWhat will I be doing?As a Housekeeping - Team Leader / Supervisor, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel.Specifically, a Housekeeping - Team Leader / Supervisor will perform the following tasks to the highest...

**BOOST JUICE BARS** - **Industry: Food & Beverage**_ - **Position: Team Leader**_ Boost Juice, originally from Australia, is Malaysia's largest juice and smoothie chain has expanded to 150 stores across Malaysia, Singapore, Brunei, Indonesia, and soon Thailand. Boost is not just a smoothie & juice bar - it is an innovative retail concept based on great...

PJ, São Paulo On-siteNós somos a OpahIT e temos uma oportunidade como Team leader - operacionalUm pouco sobre nós:Somos especialistas em desenvolvimento de sistemas e fãs da velocidade e eficiência na entrega do projeto.Temos na nossa essência um espírito jovem e disruptivo: somos movidos por desafiosTrabalhamos com profissionais capacitados e...

Housekeeping - Team Leader / Supervisor What will I be doing? As a Housekeeping - Team Leader / Supervisor, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel. Specifically, a Housekeeping - Team Leader / Supervisor will perform the following tasks to the highest standards:Allocate work duties to Team...

**Requirements**: - Experience in managing quality in Business Process Outsourcing or Contact Centres leading cross functional quality improvement projects and teams - 3+ years of demonstrated management ability across diverse functions (direct reports, cross functional relationships, 3rd party vendors. etc.) - Proven track record of collaborating with...

Are you FUN, PASSIONATE, and TRUSTWORTHY? Come and be part of our team REDBERRY CONTACT CENTER SDN BHD is currently looking for new hires.LOCATION:Redberry City, Seksyen 13, Petaling JayaWORKING DAYS:Monday - Friday, 9 :30 am - 7:00 pmBASIC SALARY:RM2500 - RM3500OVERRIDING COMMISSION:UP TO 5KRequirements: At least 1 year(s) of working experience in the...

**JOB SCOPE**: - Provide support for a Premium Automotive Brand - Respond to customer queries in a timely and accurate manner - Update our internal database with feedback and information regarding discussions with customers - Share feature requests and effective workarounds with team members - Gather customer feedback and share it with your teammates/team...

SummitNext Technologies Sdn Bhd has business interests in mainly 3 fields which include BPO, Technology Solutions and Training. We provide digital customer service and technology solutions to companies in Malaysia and other Asian countries too. While we are new but we are growing fast and looking for capable talent to join our company. We are also bringing...