Customer Service Executive

4 weeks ago


Puncak Alam, Malaysia Glory HR Solutions Full time

Position Information

Position Title: Customer Service Executive (Admission/Discharge)
Industry: Healthcare Industry
Location: Shah Alam
Working Days: Rotational Basis

Job Requirements:

- Diploma/Degree holders with 2-3 years working experience in Third Party Administration (TPA) / Insurance Industry / Hospitality Industry
- Must be able to read and write English & Bahasa Malaysia due to clientele portfolio
- Able to read Doctors writing and diagnosis
- Familiar with medical terms
- Willingness to work late / on shift/ work as/ when required
- Possess own transport

Job Responsibilities:

- Assess the Admissions/Discharge case accordance to the insurance's policy terms and conditions
- Collect and ensure all the documents received are completed that is required for the Guarantee Letter(GL) issue
- Issue GL for the request coming via E-Fax, dedicated E-mail from client and phone calls
- Followup with hospital on documents
- Calling hospital to confirm received on the Outpatient (OP) GL

**Job Types**: Full-time, Permanent

**Salary**: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday
- Weekend jobs

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Shah Alam: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you willing to work rotational shift including late nigh shift?
- Do you have your own transport?
- Have you handling with GL before this?

**Education**:

- Diploma/Advanced Diploma (preferred)



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