QA Team Lead

2 months ago

Kuala Lumpur, Malaysia TikTok Full time

Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About Trust and Safety
About The Team
Our mission is to build a world where people can safely discover, create and connect. The AI Data Service and Eco Operations (ADSEO) team is responsible for the operation of security model training, and iteration under TikTok and other international products, to ensure product security and create a good atmosphere for content creation and community interaction. You will have the opportunity to join the fast-growing space of AI and contribute to the development of cutting-edge products.
As a Quality Assurance team Lead (Linguistics), you will be responsible for managingm building and training a quality assurance team. You will manage a team of quality assurance specialists and drive continuous improvements by evaluating key project metrics. Additionally, you will play a key role in ensuring a strong understanding of quality assurance guidelines and standards within your team and relevant cross-functional stakeholders in the business.
Our frontline teams interact with images, video, text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
What will I be doing?
- Lead, manage, recruit & develop a QA team, helping them to achieve their full potential and maintain high standards & quality of work
- Coordinate and communicate closely with project key stakeholders to ensure the effective and timely RCA and action plans are completed and followed through
- Responsible for ensuring that all services are delivered within the framework of Bytedance's core values and in line with existing policies & procedures
- Actively promote and support inclusion, ensuring that individuals are supported to participate in community and work opportunities according to their interests and goals
- Create an inspiring team environment with an open communication culture, utilizing clear goals and objective setting to help the team succeed
- Reasonably arrange manpower to ensure good coverage of QA tasks, and optimize the quality management process of the project

**Qualifications**:
What should I bring with me?
- Bachelor’s Degree or equivalent education/experience, advanced degree in linguistic, literature, philosophy, journalism, or political science background is preferred.
- 2+ years experience in managing large multicultural teams with diverse skills/ Team Lead/coaching/Mentoring/Training
- At least 3 years of experience working in a Content Labeling/Trust & Safety environment in Social Media
- Strong attention to detail and ability to work independently
- Possesses good interpersonal skills, demonstrates good judgment, training and coaching skills
- Proven track record of working with cross-functional partners, across different countries, ideally have experience with different European markets/region
- Excellent written and verbal communication skills in English. English proficiency is required as you will predominantly support an AI model which operates in English
- TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

  • Team Lead

    6 months ago

    Kuala Lumpur, Malaysia Tan Chong Motor Holdings Berhad Full time

    **Job Summary**: As a QA Team lead, you are responsible to oversee the activities of quality assurance for the software **Responsibilities**: - Develop and managing test strategies and test plans for project need - Consolidate and provide tasks estimation for testing related effort. - Handling test management and prepare consolidating test reporting for...

  • Team Lead

    5 months ago

    Kuala Lumpur, Malaysia Tan Chong Group Full time

    **Job Summary**: As a QA Team lead, you are responsible to oversee the activities of quality assurance for the software **Responsibilities**: - Develop and managing test strategies and test plans for project need - Consolidate and provide tasks estimation for testing related effort. - Handling test management and prepare consolidating test reporting for...

  • QA Lead

    3 months ago

    Kuala Lumpur, Malaysia Verinon Full time

    **Experience: 3-5 years of experience in software quality assurance, with at least 2 years in a Lead role within the insurance domain.** **Skills**: - Strong knowledge of insurance industry processes, products, and regulations. - Proficiency in QA methodologies, tools, and processes, with experience in both manual and automated testing. - Experience with...

  • Team Lead

    5 months ago

    Kuala Lumpur, Malaysia Tan Chong Group Full time

    **Job Summary**: As a QA Team lead, you are responsible to oversee the activities of quality assurance for the software **Responsibilities**: - Develop and managing test strategies and test plans for project need - Consolidate and provide tasks estimation for testing related effort. - Handling test management and prepare consolidating test reporting for...

  • Team Lead

    5 months ago

    Kuala Lumpur, Malaysia Tan Chong Group Full time

    **Job Summary**: As a QA Team lead, you are responsible to oversee the activities of quality assurance for the software **Responsibilities**: - Develop and managing test strategies and test plans for project need - Consolidate and provide tasks estimation for testing related effort. - Handling test management and prepare consolidating test reporting for...

  • QA Lead

    5 months ago

    Kuala Lumpur, Malaysia bestinet sdn bhd Full time

    **JOB DESCRIPTION & SPECIFICATION** **Position: QA Lead** **Language : Mandarin** **EXP: 5+ years** **1. Responsibilities** - Work with Scrum teams to complete root cause analysis and corrective action plans to ensure higher quality test coverage throughout the development and UAT development life cycles - Posses the ability to work in a fast paced...

  • QA Lead

    6 months ago

    Kuala Lumpur, Malaysia Upscale Sdn Bhd Full time

    1. Provide leadership and leading QA members to ensure the software quality. 2. Analysing user stories and requirements for validity and feasibility. 3. To develop, review and execute detailed, well-structured test plans and test cases. 4. Collaborate closely with other team members and departments. 5. Mentor and train QA team members to achieve the...

  • QA Lead

    6 months ago

    Kuala Lumpur, Malaysia Upscale Sdn Bhd Full time

    1. Provide leadership and leading QA members to ensure the software quality. 2. Analysing user stories and requirements for validity and feasibility. 3. To develop, review and execute detailed, well-structured test plans and test cases. 4. Collaborate closely with other team members and departments. 5. Mentor and train QA team members to achieve the...

  • QA Tester Lead

    6 months ago

    Kuala Lumpur, Malaysia LiquidX Full time

    **About Us**: LiquidX Studio is a gaming development studio with the goal to produce an open-world AAA game called Pixelmon. We are based in Singapore and Malaysia with many of our team collaborating remotely from countries like New Zealand, Spain, Indonesia, and Brazil. With large backing from our recently raised funding round, we aim to create an entirely...

  • Quality Lead

    6 months ago

    Kuala Lumpur, Malaysia Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationMalaysia - Kuala LumpurThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

  • Css Team Lead

    5 months ago

    Kuala Lumpur, Malaysia Wonders Full time

    **About us**: Here at Wonders we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our platform. In-turn empowering them to focus on creating a better experience for their...

  • QA Lead

    6 months ago

    Kuala Lumpur, Malaysia Cognizant Technology Solutions Asia Pacific Pte. Ltd. Full time

    **We're hiring Mandarin speaking Quality Assurance Lead** **Location : Kuala Lumpur, Malaysia** **QA Lead (Mandarin Spearking)** **Years of experience : 5 years** **Job Requirements**: - Junit, Jest and alike test automation tools - Selenium of equivalent E2E testing tools - White and Black Hat testing Design - Test planning and Quality control Review...

  • Japanese QA

    6 months ago

    Kuala Lumpur, Malaysia Language Talent Solution Full time

    **Feedback and Coaching**: Provide constructive feedback and coaching to customer support agents to enhance their performance and service delivery. - **Reporting**: Generate and analyze QA reports, identify trends, and provide actionable insights to management for continuous improvement. - **Process Improvement**: Collaborate with the customer support team...

  • Japanese Team Lead

    5 months ago

    Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: Japanese Team Lead - Customer Service Location: Kuala Lumpur Malaysia. Salary Max: RM 12,500 Process: Travel App Language: Japanese + English Headcounts: 5 Joining Date: ASAP or with Notice period Shift timing : 8am to 11.30pm, rotational Mon-Sun (No Late Night SHifts) Education: Diploma and Bachelor 's degree plus at least 1 year Team Lead...

  • Southeast Asia Expansion Lead

    6 months ago

    Kuala Lumpur, Malaysia Acumen's team Full time

    Acumen is looking for someone with a minimum of 10 years of experience to execute the next three-year strategy for Southeast Asia, including overseeing existing programs, expanding into two new regions, overseeing alumni offerings across all programs and continuing to build on our robust community of Partners and supporters of Acumen in the region. This is...

  • Team Lead Customer Service

    5 months ago

    Kuala Lumpur, Malaysia Growthfn Sdn Bhd Full time

    **Role & Responsibilities**: - Delivery excellent customer support & services and offering patient assistance at all times. - Respond to customer’s inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses). - Deliver customers support & services effectively through active communications. - Meet and...

  • Team Lead

    5 months ago

    Kuala Lumpur, Malaysia Hayat Technologies Sdn Bhd Full time

    **Key Responsibilities** 1. Leadership: Provide strong leadership and direction to the software development team, fostering a collaborative and high-performance work environment. 2. Team Management: Oversee the recruitment, training, and development of team members, conducting regular performance evaluations and providing constructive feedback. 3. Project...

  • Native Urdu for Team Lead Customer Service

    5 months ago

    Kuala Lumpur, Malaysia TimesConsult Full time

    Operation Compliance Management - Recruitment, mentoring and training up junior and new staffs - Ensure all staffs are well trained & go-live with the skills smoothly executed & follow their daily operation workflow. - Performance management: career counseling, coaching, performance development, mentoring, Team huddle, Ops calibration etc... to make sure the...

  • QA Tester

    6 months ago

    Kuala Lumpur, Malaysia Encora Full time

    **QA Tester (Automation)** **Important Information** Location: Kuala Lumpur Experience: 2-5 Years Job Mode: Full-time Work Mode: On-site **Job Summary** As a QA Tester, your primary responsibility will be to ensure the high quality of our software. You'll engage in both manual and automated testing, pinpointing and reporting any discrepancies you...

  • Native Korean Team Lead

    6 months ago

    Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: Korean Team Lead - Customer Service Location: Kuala Lumpur Malaysia. Salary Max: RM 11,500 Project: Social Media Account Language: Korean + English Headcounts: 3 Joining Date: ASAP or with Notice period Shift timing : Rotational shift Education: Diploma and Bachelor 's degree plus at least 1 year Team Lead Customer Service experience Role &...