Japanese QA

6 months ago


Kuala Lumpur, Malaysia Language Talent Solution Full time

**Feedback and Coaching**: Provide constructive feedback and coaching to customer support agents to enhance their performance and service delivery.
- **Reporting**: Generate and analyze QA reports, identify trends, and provide actionable insights to management for continuous improvement.
- **Process Improvement**: Collaborate with the customer support team and management to develop and implement strategies to improve overall service quality.
- **Training**: Assist in the development and delivery of training programs for new and existing customer support agents.
- **Compliance**: Ensure all customer interactions comply with legal and regulatory requirements, especially related to the travel industry.
- **Customer Satisfaction**: Monitor customer satisfaction metrics and contribute to initiatives aimed at improving the customer experience.

**Qualifications**:

- **Language Proficiency**: Native-level proficiency in Japanese (both written and spoken) and good command of English.
- **Experience**: Minimum of 1.5 years of experience in quality assurance, preferably within a customer support environment.
- **Industry Knowledge**: Familiarity with the travel industry and related customer support practices is a plus.
- **Skills**: Excellent analytical, communication, and interpersonal skills. Strong attention to detail and ability to provide actionable feedback.
- **Tools**: Proficient in using QA tools and software, as well as Microsoft Office Suite (Excel, Word, PowerPoint).
- **Education**: Bachelor’s degree in a related field or equivalent work experience.

**Job Types**: Full-time, Permanent, Contract
Contract length: 12 months

Pay: RM10,000.00 - RM12,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Overtime pay

**Experience**:

- Team Leader: 2 years (preferred)


  • Quality Analyst

    6 months ago


    Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Role: Quality Analyst - Japanese (Native Japanese) Location: Bangkok, Thailand. **Salary**: Maximum 75,000 - 80,000 THB Language: Native Japanese + English Joining Date: ASAP Headcount: 5 Work hours : Rotational shift schedule which changes every 2 months. Timings - 7.30am-4.30pm / 1.30pm-10.30pm / 10.30pm-7.30am Education: Bachelor's degree...

  • Payments Processing

    6 months ago


    Kuala Lumpur, Malaysia Cognizant Full time

    **Payments Processing - Japanese Language Proficiency** **Work mode**:Onsite, Menara Shell **Working hour**:Normal working hour **Process Executive** **Requirements**: - 0 - 6 months working experience. - Good written communication skills and comprehension in **English and Japanese language; non-native speaker (preferable to have JLPT N2 or N1)**. -...

  • Payments Processing

    6 months ago


    Kuala Lumpur, Malaysia Cognizant Full time

    **Payments Processing - Japanese Language Proficiency** **Work mode**:Onsite, Menara Shell **Working hour**:Normal working hour **Process Executive** **Requirements**: - 0 - 6 months working experience. - Good written communication skills and comprehension in **English and Japanese language; non-native speaker (preferable to have JLPT N2 or N1)**. -...

  • Japanese Team Lead

    6 months ago


    Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Vacancy: Japanese Team Lead - Customer Service Location: Kuala Lumpur Malaysia. Salary Max: RM 12,500 Process: Travel App Language: Japanese + English Headcounts: 5 Joining Date: ASAP or with Notice period Shift timing : 8am to 11.30pm, rotational Mon-Sun (No Late Night SHifts) Education: Diploma and Bachelor 's degree plus at least 1 year Team Lead...

  • Team Leader

    6 months ago


    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Team Leader **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Japanese language Team Leader operations skills Call Centre skills BPO Call center Call centre voice good communication skills Call centre Operations - ROLE : Team...


  • Kuala Lumpur, Malaysia GrowthFn Full time

    Ensure on meeting daily KPIs and accountable for the success and quality of the process - Ability to learn to work with customer internal tools - Meet the Quality audit sampling & ensure the Quality targets are met - Responsible for auditing content and getting meaningful insights to identify knowledge gaps and training opportunities - Reviewing user...


  • Kuala Lumpur, Malaysia Swivelt Sdn Bhd Full time

    **Description** You have a strong empathy for customers and are passionate about delivering an exceptional customer experience. You are great at working cross-functionally with different stakeholder groups to achieve desired business and customer outcomes. You believe in data-driven decisions and have the analytical chops to leverage data and make...

  • Quality Analyst

    6 months ago


    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Quality Manager **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality Quality assurance Quality Assurance/QA Japanese language BPO Skills BPO Operations BPO industry BPO Hiring BPO Call center Quality Analyst...

  • Team Leader

    6 months ago


    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Team Leader **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Japanese language Team LeaderVacancy: *Japanese Team Lead - Customer Service* Location: Cyber Jaya, Malaysia. Salary Max: RM 12,400 max + Allowances Process: Travel...

  • Team Leader

    6 months ago


    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Team Leader **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service Key Skills: Japanese language Team Leader BPO Voice Process Team Leading Travel Accounts BPO Operations Travel Processes inbound and outbound process Team lead operation operation team leader...

  • Quality Assurance

    6 months ago


    Kuala Lumpur, Malaysia Recruit Express Service Sdn Bhd Full time

    **Principal Function** As a Quality Assurance (QA) and Regulatory Affairs (RA) Executive, you will play a key role in ensuring compliance with relevant regulatory requirements and maintaining the highest standards of quality across our organization. You will collaborate closely with cross-functional teams to implement and maintain quality management systems...

  • Quality Assurance

    6 months ago


    Kuala Lumpur, Malaysia Recruit Express Full time

    **Principal Function** As a Quality Assurance (QA) and Regulatory Affairs (RA) Executive, you will play a key role in ensuring compliance with relevant regulatory requirements and maintaining the highest standards of quality across our organization. You will collaborate closely with cross-functional teams to implement and maintain quality management systems...

  • Quality Manager

    6 months ago


    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Quality Manager **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Quality Quality assurance Quality Assurance/QA Japanese language BPO Skills BPO Operations BPO industry BPO Hiring BPO Call center Quality Analyst...


  • Kuala Lumpur, Malaysia Trip.com Full time

    **About Us** We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. **Competitor Analysis - 80%** -...

  • Quality Assurance

    6 months ago


    Kuala Lumpur, Malaysia TikTok Full time

    Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of...

  • Team Leader

    6 months ago


    Kuala Lumpur, Malaysia LSEG (London Stock Exchange Group) Full time

    We are hiring a Team Leader for our Fixed Income Data Department in Kuala Lumpur, Malaysia. Role Summary LSEG Fixed Income Data Department is responsible for the collection, analysis, integrated entry, data quality management and service of the full bond life cycle data operations of fixed income data in Asian Chinese, Japanese and Korean markets. The data...

  • Team Leader

    6 months ago


    Kuala Lumpur, Malaysia London Stock Exchange Group Full time

    We are hiring a Team Leader for our Fixed Income Data Department in Kuala Lumpur, Malaysia. **Role Summary** LSEG Fixed Income Data Department is responsible for the collection, analysis, integrated entry, data quality management and service of the full bond life cycle data operations of fixed income data in Asian Chinese, Japanese and Korean markets. The...

  • Team Leader

    7 months ago


    Kuala Lumpur, Malaysia London Stock Exchange Group Full time

    Team Leader We are hiring a Team Leader for our Fixed Income Data Department in Kuala Lumpur, Malaysia. **Role Summary** LSEG Fixed Income Data Department is responsible for the collection, analysis, integrated entry, data quality management and service of the full bond life cycle data operations of fixed income data in Asian Chinese, Japanese and Korean...