Support Analyst

2 days ago


Kuala Lumpur, Malaysia Agensi Pekerjaan iForte Sdn Bhd Full time

_**Responsibilities**:_
- Participate in Incident Management and carry out Root Cause Analysis especially on High Severity incidents
- Collaborate with other teams such as BA/PO & Engineering/IT to resolve any issues raised by users
- Under strict Governance with proper controls in place, perform data patching activities based on user request while also ensuring data integrity and quality are in place
- Report generation as required by end users
- Documenting support procedures/lessons-learnt which can be used to improve supportability & operability
- **Requirements**:_
- Degree in Computer Science/Information Technology/Software Engineering or related IT fields with strong database background is preferred
- Strong experience in MySQL (>2 years) and MongoDB
- Strong analytical and problem solving skills
- Excellent verbal and written communication skills and able to work with teams in different regions and time zones
- Familiarity with Standard Operational Procedures
- Proficiency in Windows and MS office
- Experience in Database Management Tool (added advantage)
- Familiarity with AWS (added advantage)
- Familiarity with Linux (added advantage)
- Experience in Python programming (added advantage)
- Knowledge in Patch Management (added advantage)
- 3-5 years of experience in a similar or closely related role is expected to demonstrate competency

**Salary**: RM5,000.00 - RM7,000.00 per month

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- IT support: 3 years (preferred)


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