Customer Success Specialist

6 months ago


George Town, Malaysia Teleperformance Malaysia Full time

Location: Penang, Malaysia

日本語話せる方ぜひご応募ください!給料は交渉可能!
- **Responsibilities**:_
- Identify customer needs and assist them in using specific features and functionalities in the social media platform
- Follow-up with customers to ensure their technical issues are resolved
- Become and remain knowledgeable about social media products and community standards
- **Requirements**:_
- Near Native: Must have JLPT N1 - N2 or has working experience in Japan (required a certification)
- Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver exemplary customer experience.
- Prior working experiences in customer-oriented product environment, consulting, or operations role
- Ability to follow process and collaborate effectively to work in a team
- Excellent written and communication skills in native and English language

日本語を使って仕事をしたい方大歓迎!

【勤務時間】

月-日 7:00 - 20:00(シフト制)

【場所】

ペナン

**Salary**: RM5,500.00 - RM8,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Experience**:

- workingin Japan (required a certification): 1 year (required)

**Language**:

- English language (preferred)
- 日本語 (required)

License/Certification:

- JLPT N1 - N2 (preferred)

Ability to Relocate:

- George Town: Relocate before starting work (required)



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