Officer, Cash Ops

6 days ago

Kuala Lumpur, Malaysia Standard Chartered Full time

**Job**: Operations

**Primary Location**: Asia-Malaysia-Kuala Lumpur

**Schedule**: Full-time

**Employee Status**: Permanent

**Posting Date**: 05/Mar/2024, 2:53:41 AM

**Unposting Date**: Ongoing

**The Role Responsibilities**

**Job Role**
- To perform as maker where incumbent need to assist the Manager in the daily operations to achieve service quality by meeting/ exceeding service standards and achieving zero defect for Cash Management Operations i.e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM).
- To discharge operational duties of the Cash Management Operations i.e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM) as instructed by the Manager of the Unit and ensure that the established service standards are met.
- To perform specific duties as instructed by the team manager in accordance to the relevant procedures, guidelines, instructions and standards set in order to meet the productivity and service standards set.
- To support the development of the Cash Management Operations processing systems to meet local and business needs and more importantly in meeting the needs of the clients.
- To implement quality initiatives and activities of the division in accordance to the Group’s Quality System.

**Strategy**
- Awareness and understanding of the Group's business strategy and model appropriate to the role.

**Business**
- Processing Cash Management Operations i.e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM) and relevant transactions guided by the operating procedures, guidelines, policies and standards set.
- Ensure that the set productivity targets (efficiency, accuracy, etc.), defect management and processing turnaround standards are achieved (within own area of responsibility).

**Processes**
- Support the roll-out of appropriate quality management systems in the team and other initiatives by the Company / Group.

**People and Talent**
- Comply with exceptions for Call-back, Signature Verification and Payment Processing in which respective role needs to be performed independently.

**Risk Management**
- Ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company / Group.

**Governance**
- Conforming and adhering to the Team’s risk profile, by following the guidelines / policies / procedures stipulated for Operation Losses, Escalation Procedures, CMO Policies, and reconciliation of outstanding items, and end-of-day reports.

**Regulatory and Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
- Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.
- Bachelor's degree in business management or accounting
- 6 months to 1 year year of experience in Banking operation, Cash Management operations i.e. Pre-Processing, Processing (Payment and Clearing) and Static Data Unit (set up, maintenance, pricing and billing, CoE, LM). Fresh graduates can also be considered if they are proficient in Mandarin language.

**Languages**
- English, Mandarin as the role is handling payments in China Market

**Role Specific Technical Competencies**
- Business Facilitation
- Manage Change
- Management of Frontline Risk
- Business Governance and Support
- Strategy and Business Model
- Service Delivery and Operations

**About Standard Chartered**

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to _drive commerce and prosperity through our unique diversity_, together with our brand promise, to be _here for good_ are achieved by how we each live our _valued behaviours_. When you work with us, you'll s

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