Logistics Executive- Customer Service

7 days ago


Petaling Jaya, Malaysia Hock Cheong Transport Co. (1974) Sdn Bhd Full time

The Appointee shall be responsible for the following duties;
- Assisting the Operations Manager in ensuring a smooth operational flow of work
- Execute day-to-day operational activities according to requirements and KPI, ensuring close co-ordination with branches, drivers, and contractors, to obtain high customer satisfaction.
- Provide sales quotations to customers.
- Co-ordinate with warehouse operations team to ensure goods are delivered in a timely manner, and assist in warehouse operations when required.
- Provide excellent customer service support and co-ordination for last minute changes of shipment mode.
- Monitor performances of drivers’ and storekeepers’ performance at an acceptable level as established by the company.
- Verification of operational procedures, review and recommend to management solution on weaknesses so identified.
- Manage the customer services and relationship through regular feedbacks and periodic operations review with clients to optimize quality of service business growth and customer satisfaction.

**Salary**: RM2,500.00 - RM4,000.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift

Supplemental Pay:

- Attendance bonus
- Yearly bonus

COVID-19 considerations:
Daily sanitisation of office and warehouse before start of the day.
ART test kit available for testing for staff in office

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care: 1 year (required)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)
- English (required)



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