Vendor Management Service Coordinator

4 weeks ago


Kota Damansara, Malaysia Recruit Express Full time

Install base database maintenance including warranty management.
- Prepare and issue Service quotations.
- Service contract administration - elaborate, bill and administrate the service contracts and revenue:

- Service order entry and management (parts, labor & contracts)
- Review Customer Purchase order and work with District Service Manager (DSM) to resolve any discrepancies.
- Assigning appropriate equipment entitlements and adding or deleting equipment on agreement.
- Establishing invoice schedules and processes credits to agreements and service requests.
- Establishing and maintaining changes to preventative maintenance schedules in accordance with engineering guidelines while balancing workload to optimize FSE utilization and Customer satisfaction.
- Service record maintenance. Maintain vital documentation and keep data updated according to local SOPs.
- Support Service Team by actively monitoring PM Service Contract base and initiating the proper activities to improve district performance including:

- Evaluates and scheduling each PM FSR’s monthly workload.
- Address invoice errors and data corrections and maintenance including:

- Receive and process all requests for service invoicing issues, per credit/rebill process to ensure district revenue is accrued in the proper invoice period.
- Assist the collections department with research and customer follow up to resolve outstanding Service invoicing issues.
- Correct errors and educate field on how to avoid errors in the future.
- Maintain and move equipment in Siebel and manage equipment parent/child relationships.
- Assign technicians to service requests as required and actively review and release items from the service backlog.
- Manage the spare part store and to continuously develop new ways to improve:

- Service parts inventory maintenance (office and trunk stock) - physical and in Oracle
- Service parts inventory purchasing - Internal and external.
- Purchasing of non-inventory service parts and services
- Work with service team on parts forecasting
- Maintenance of company tooling, equipment and parts inventory in orderly manner.
- Receipt and inspection of incoming service parts
- Coordinate delivery of service parts with service engineers and/or supply chain coordinator, if necessary
- Complaint handling: Perform daily administrative function such as recording of field problem or updating of service record in CRM system.

**Requirements**:

- Minimum 3 - 5 years relevant working experience.
- Possess an Engineering Diploma / or appropriate Certificate(s) and other applicable appliances or electronics service certifications.

**Job Type**: Permanent

**Salary**: RM2,800.00 - RM3,500.00 per month

**Benefits**:

- Opportunities for promotion

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Kota Damansara: Reliably commute or planning to relocate before starting work (required)



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