Executive, Digital IT Support

2 weeks ago

Kelana Jaya, Malaysia Malaysia Airline Full time

**Position Title**:

- Executive, Digital & IT Support

**Reports To**:

- Senior Executive, Digital & IT Support

**Position Summary**:

- Digital & IT Support is responsible for ensuring the smooth operation of the Computer Rooms and Training Management System(TMS). Providing technical and functional support to end-users, troubleshooting and resolving technical issues, ensuring software and systems are up-to-date, and maintaining an organized and efficient lab environment.

**Key Accountability**:

- Maintain and service the Computer System and its components to ensure they are in good condition and operational at all times.
- Develop and implement Computer/Exam room policies and procedures. 3. Provide technical and functional support to end-users in the computer Computer/Exam room and TMS.
- Troubleshoot and resolve technical issues related to software, hardware, and networking in the Computer/Exam room.
- Maintain the computer Computer/Exam room environment and ensure all equipment is in working order.
- Ensure software and systems in the Computer/Exam room are up-to-date and perform necessary upgrades and updates.
- Install and configure software and hardware as needed for Computer/Exam room operations.
- Perform regular maintenance and upkeep of Computer/Exam room equipment, including routine cleaning and virus scans.
- Manage user accounts and permissions for TMS and other systems used in the Computer/Exam room.
- Ensure compliance with security and data protection policies and procedures.
- Maintain an inventory of Computer/Exam room equipment and supplies.
- Provide support for TMS operations, including registration, training management, assessment, examination, training portal, and DTR.
- Provide functional 1st Level Support to MABA’s TMS end user.
- Maintain TMS Question Bank of TMS Online Exam question bank to ensure system integrity and stability for MABA training Operations.
- Assist in the development and maintenance of courseware content according to accepted standards.
- Implement developed content in the respective Learning Management System.
- Perform administration of ADAPT Assessment system.
- Management of CBT/TMS Records and Reports.
- Ensure policies and procedures are adhered to.
- Maintain equipment to ensure optimising cost and minimizing expenses
- Sourcing for equipment to support Digital facilities
- Propose purchase/upgrade of hardware and software for Computer System and systems upgrades to ensure quality and best prices are achieved in relation to purchases made.
- Collaborate with other Business Units and peers in providing excellent service.
- Collaborating with Property and Wangsa Ultima in ensuring the upkeep of the Computer Room & equipment
- Coordinate with stakeholders to ensure courseware is available for mandatory training requirements.

**Qualifications**:

- A bachelor's degree in IT or any related field.

**Area of Experience**:

- Strong knowledge of software and hardware systems and troubleshooting techniques.
- Knowledge of learning management systems and e-learning authoring tools.
- Experience in instructional design and development is a plus.

**Personality Traits**:

- Strong communication and interpersonal skills.
- Empathy and listening skills
- Ability to work in a team-oriented environment.
- Strong organizational and time management skills
- Speed, flexibility, and agility

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